TransdevNewCustomer Service Representative Bilingual Cantonese/Mandarin TransdevCustomer Service Representative Bilingual Cantonese/MandarinOakland, CAAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
TransdevNewBilingual English/Spanish Customer Service Representative TransdevBilingual English/Spanish Customer Service RepresentativeOakland, CAPhysical Requirements: The essential functions of this position require the ability to: Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
WestatPATH 3.0 – Screening Field Interviewer WestatPATH 3.0 – Screening Field InterviewerOakland, CA$24.99–$31.12 / hourThe PATH study collects information on tobacco and nicotine use, and examines the short- and long-term health effects of such use on people in the U.S. The PATH Study employs a multi-mode approach to data collection that includes web and in-person data collection. Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history.
Westat IncPATH 3.0 - Screening Field Interviewer Westat IncPATH 3.0 - Screening Field InterviewerOakland, CAThe PATH study collects information on tobacco and nicotine use, and examines the short- and long-term health effects of such use on people in the U.S. The PATH Study employs a multi-mode approach to data collection that includes web and in-person data collection. Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history.
Santa Clara Family Health PlanCustomer Service Representative I Santa Clara Family Health PlanCustomer Service Representative ISan Jose, CAThe Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
HealthRIGHT 360NewCall Center Agent HealthRIGHT 360Call Center AgentSan Francisco, CARobust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed. HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
North East Medical ServiceCALL CENTER SUPERVISOR North East Medical ServiceCALL CENTER SUPERVISORDaly City, CAStrong communication skills • Ability to work in a fast pace environment • Must be proficient with computers • Must be able to work day time shift and some Saturdays in rotation • Must be detail oriented • Prior leadership experience highly preferred • Prior experience in a medical field is preferred • Ability to relate to patients in a professional and courteous manner, maintain a positive environment while working with coworkers and/or patients within a diverse culture • Providing great customer service to ensure that we are living up to NEMS vision and mission statement. • Comprehend directions from department heads and provide accurate daily direction, communication, and instructions to the Call Center team • Meet personal/team qualitative and quantitative targets • Assist in identifying operational issues, department needs and recommending process improvements • Monitor queue and track inbound call logs.
Stanford Health CareNewRelief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts) Stanford Health CareRelief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts)Fremont, CA$30.68–$34.58 / hourThe Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced, sustainable food to support healing and wellness. Skilled in the use of the office equipment including (but not limited to): computers, calculators, telephones (including hands-free headset), fax machines, answering machines, and photocopy machines.
Power PersonnelNewFacilities Call Center Specialist Power PersonnelFacilities Call Center SpecialistMenlo Park, CAIn this fast-paced, mission-critical role, you'll be at the center of operations—coordinating emergency and non-emergency facility requests, supporting frontline teams, and ensuring seamless communication across departments. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!
ApexchatPart Time REMOTE Call Center Agent ApexchatPart Time REMOTE Call Center AgentSan Ramon, CARemote$11–$12Job Description: Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities will include handling inbound and outbound calls, managing legal contracts, ensuring compliance, and providing exceptional customer service.
ApexchatFull Time Call Center Agent ApexchatFull Time Call Center AgentSan Ramon, CA$11–$12Job Description: Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities will include handling inbound and outbound calls, managing legal contracts, ensuring compliance, and providing exceptional customer service.
Professional Moving & StorageNewCall Center Representative Professional Moving & StorageCall Center RepresentativeSan Francisco, CAYou will be responsible for helping customers by providing product and service information and resolving technical issues. Develop and maintain a knowledge base of the evolving products and services .
SimeraNewCustomer Service Representative CI SimeraCustomer Service Representative CISan Francisco, CAIn this role, you will serve as the primary point of contact for customers, providing support, resolving issues, and delivering exceptional service experiences. This role requires strong problem-solving abilities, attention to detail, and the ability to thrive in a fast-paced environment while maintaining a positive attitude and commitment to customer satisfaction.
TRIO Heating and AirNewCall Center Dispatcher - Fast-Paced & Rewarding TRIO Heating and AirCall Center Dispatcher - Fast-Paced & RewardingSan Jose, CA$22–$28 / hourTrio Heating and Air in San Jose, CA, is looking for a Call Center Representative/Dispatcher to handle inbound and outbound calls, book service appointments, and ensure excellent customer service. Candidates should possess strong multitasking skills, a tech-savvy mindset, and a love for helping others.
Dal-tileNewCustomer Service Representative - FT Dal-tileCustomer Service Representative - FTSan Jose, CA$23.07–$28.04 / hourDal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.
AO Globe Life - Simonne LeBlancCustomer Service / Benefits Advisor (Work from home) AO Globe Life - Simonne LeBlancCustomer Service / Benefits Advisor (Work from home)San Jose, CARemoteFull timeWe’re one of the fastest-growing teams in our industry, dedicated to helping families and developing future leaders. If you’re looking for a remote role that offers uncapped earning potential, flexible hours, and long-term career growth, this could be the right fit for you.
Stanford UniversityNewHR Service Center Customer Service Associate, Fixed-Term Stanford UniversityHR Service Center Customer Service Associate, Fixed-TermRedwood City, CA$31.25–$38.25 / yearKey responsibilities of this entry level HR role include assisting employees in navigating the Oracle HCM system (Sequoia) supporting manager and employee self-service transactions, resolving general HR inquiries of general to intermediate complexity, meeting defined SLA, and acting as the primary liaison between employees and service delivery tiers and centers of expertise (COEs). CORE DUTIES*: HR Acumen Competency: Provide clear, efficient, and courteous support to university employees who reach out to the HRSC with general HR related questions, demonstrating effective knowledge of HR programs and processes to resolve intermediate to moderately complex issues.
Resource InnovationsBilingual Customer Service and Rebate Processing Specialist Resource InnovationsBilingual Customer Service and Rebate Processing SpecialistSan Francisco, CA$17–$18Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.
Washington Health Medical GroupCall Center Representative Washington Health Medical GroupCall Center RepresentativeFremont, CAFull timeThis is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care. Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California.
ALLSTATE: Sandoval Insurance & Financial Services Inc.Insurance Customer Service Representative ALLSTATE: Sandoval Insurance & Financial Services Inc.Insurance Customer Service RepresentativeWalnut, CAWe’re looking for a detail-oriented, customer-focused Customer Service Representative who takes pride in helping clients, retaining business, and earning more by doing great work. Supreme Insurance Agency is a high-performing Allstate agency built on service, accountability, and results.
Leadstack IncTelecommunications Attendant I Leadstack IncTelecommunications Attendant IStanford, CASubject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University s Administrative Guide, http://adminguide.stanford.edu/ and the appropriate collective bargaining agreement at https://cardinalatwork.stanford.edu/hr-processes policiespolicies/labor-relations-collective-bargaining. Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation.
AT&T IncBusiness Sales Executive AT&T IncBusiness Sales ExecutiveSan Ramon, CA$96,800–$154,100 / yearLearn more about our approach to privacy at att.com/privacy ." data-abt="Continue without changes" data-mpt="Manage your preferences" data-xb="False" data-rb="True" data-rbt="Opt out" data-ulc="" data-gpc="False" data-ot-config="False">. Sales Strategy and Revenue Growth: Develop and implement effective sales strategies to generate new opportunities and expand/retain existing accounts, consistently meeting or exceeding revenue targets.
Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerSan Francisco, CA$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Pacific ClinicsNewAssociate Director, Member Engagement and Outreach Pacific ClinicsAssociate Director, Member Engagement and OutreachLos Gatos, California$103,379–$127,143 / yearIn addition, the AD- MEO manages a departmental sub-function (call center) within a broader departmental function (CalAIM services), analyzes operations of the call center, oversees any efficiency improvements, creates functional strategies and specific objectives for the call center sub-function and develops budgets/policies/procedures to support the functional infrastructure. Assist in developing and implementing future contact center vision and strategy; Reviews trends for phone volume, staffing levels, and customer satisfaction to determine where process improvements may be made; Continuously monitor call center dashboard and assign calls and agents as needed, maintain flow; Review quality performance measurements and provide input to for coaching performance/action plans as applicable.
MaximusSpanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeSan Francisco, CAFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
PwCNewCSX - Senior Associate, Contact Center Transformation PwCCSX - Senior Associate, Contact Center TransformationSan Jose, CA$77,000–$202,000 / yearYou will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
Avispa TechnologyTelecommunications Attendant Avispa TechnologyTelecommunications AttendantStanford, CASupport medical center operations by paging doctors and staff, handling emergency alerts (e.g., trauma, fire, disaster response), and assisting with patient-related communication using on-call rosters and reference systems. Answer, process, and route high-volume incoming calls, providing directory assistance and connecting callers to appropriate departments, staff, physicians, or students while maintaining excellent customer service.
Avispa Fukuoka Co LtdTelecommunications Attendant Avispa Fukuoka Co LtdTelecommunications AttendantStanford, CASupport medical center operations by paging doctors and staff, handling emergency alerts (e.g., trauma, fire, disaster response), and assisting with patient-related communication using on-call rosters and reference systems. Perform administrative tasks including maintaining databases, updating directories, generating reports, and supporting system diagnostics, testing, and internal documentation.
Deloitte Touche Tohmatsu LtdNewContact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureSan Francisco, CA$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Salesforce IncCustomer Success Manager, Senior Manager - Core (Sales & Service) Clouds Salesforce IncCustomer Success Manager, Senior Manager - Core (Sales & Service) CloudsSan Francisco, CA$150,100–$227,000 / yearThis role acts as a primary strategic partner who maintains a continual focus on the customer's business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment. The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
Pacific Office AutomationCustomer Care/ Dispatcher Pacific Office AutomationCustomer Care/ DispatcherPleasanton, CA$20–$24 / hourWith over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.
Super Micro ComputerNewCustomer Service Coordinator Super Micro ComputerCustomer Service CoordinatorSan Jose, CA$21.01–$28 / hourAbout Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. Job Summary: Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology.
UCSF Medical CenterSenior Collection Representative UCSF Medical CenterSenior Collection RepresentativeEmeryville, CAThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. Applications and Databases consist of Epic, Emdeon eCashiering, MS Outlook, MS Excel, Hospital Rates, Cirius, Imaging, MyQuote, Medi-Cal, Medicare, and other payer websites, SMS/LDA, IDX/LDA.
IST Management ServicesPart Time/On Call- Office Services Associate IST Management ServicesPart Time/On Call- Office Services AssociateSan Francisco, CaliforniaWe’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. Ideal candidates will have prior experience in hospitality or customer service, are willing to train, possess a level of professionalism and are ready to grow in their office services career!
Allied UniversalNewGlobal Security Operations Center Supervisor Allied UniversalGlobal Security Operations Center SupervisorSan Francisco, CaliforniaThe Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities. Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems.
Salesforce IncDirector, Product Management - Agentforce Contact Center Digital Salesforce IncDirector, Product Management - Agentforce Contact Center DigitalSan Francisco, CA$197,300–$313,700 / yearWe are looking for a Director of Product Management to own the product vision and execution for the Agentforce Contact Center Digital portfolio, a portfolio that spans the full depth of the agentic contact center stack, from the setup and configuration experiences that get enterprises deployed at scale, through the agentic services layer that powers intelligent, personalized engagement, to the app-layer experiences including rep consoles, headless and embedded deployments, and the customer-facing surfaces that define how brands interact with the world. Own the roadmap for the Agentforce Contact Center Digital product area: Define the north star across the full product depth, from how enterprises configure and deploy agentic contact center experiences at scale, through the engagement and communication services layer that powers intelligent automation, to the app-layer surfaces where reps and customers interact.
Meta Platforms IncContact Center Efficiency Operations Lead Meta Platforms IncContact Center Efficiency Operations LeadBurlingame, CAPeople who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
UCSF Medical CenterPRACTICE CRD 3 UCSF Medical CenterPRACTICE CRD 3Redwood City, CAExplains first appointment procedures in layman's terminology to patient including required records, pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient. The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
UCSF Medical CenterPractice Coordinator 3 UCSF Medical CenterPractice Coordinator 3San Francisco, CAExplains first appointment procedures in layman's terminology to patient including required records, pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
Blackhawk NetworkSr. Manager, IT Service Desk Blackhawk NetworkSr. Manager, IT Service DeskPleasanton, CA$138,140–$186,500 / yearEnterprise IT Tools: Familiarity with Active Directory (user account, group, and policy management), SCCM (software deployment, patch management, endpoint compliance), Intune, Microsoft 365, JAMF (Apple device management and administration), Zoom, Okta, Okta Workflows, and Workato . Our Service Desk team of approximately 25 people handles 4,000+ monthly tickets globally; you'll focus on our US and El Salvador operations, establishing comprehensive performance metrics, partnering with technical teams for automated solutions, and creating exceptional customer experiences.
Technology Credit UnionContact Center Specialist Technology Credit UnionContact Center SpecialistSan Jose, CaliforniaWhen responding to incoming phone calls and emails, the Contact Center Specialist adheres to established Tech CU policies and procedures to effectively satisfy inquiries, resolve problems, fulfill services requests and cross-sell relevant products and services as presented by the client. Position Summary: The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other parties who contact Technology Credit Union (Tech CU) by telephone and/or email, including other departments.
Apidel TechnologiesTelecommunications Attendant Trainee Apidel TechnologiesTelecommunications Attendant TraineeStanford, CA$40–$50 / hourContractorParticipate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation. Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
CoreSiteNewData Center Operations Technician I (Day) (SV8) CoreSiteData Center Operations Technician I (Day) (SV8)Santa Clara, CAFull timeAt CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.
University of CaliforniaNewFacilities Coordinator (4482C) ASUC Student Union #86600 University of CaliforniaFacilities Coordinator (4482C) ASUC Student Union #86600Berkeley, CA$36.91–$39.17 / hourMay act as department representative for department / organization special projects related to department facilities and representative of organization safety committee, organization building emergency committee, and organization ergonomic program, and is responsible for departmental compliance with OSHA / EH&S regulations regarding state and organization policies and procedures, and works to implement safety and emergency preparedness policies and procedures with staff, including maintaining first aid supplies, fire extinguishers and other safety equipment. As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
supermicroNewCustomer Service Coordinator supermicroCustomer Service CoordinatorSan Jose, CA$21.01–$28 / hourSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology.
Imprint Payments IncSr. Manager of Vendor Performance and Operations Imprint Payments IncSr. Manager of Vendor Performance and OperationsSan Francisco, CAImplemented rigorous invoice and financial validation process enabling internal audit of vendor billing against volume, handle time, and contracted rates-independent of vendor-provided data. As Senior Manager of Vendor Performance and Operations, you will own the governance, performance, and financial accountability of Imprints BPO partnerships-with primary focus on customer service and fraud operations.
Accenture PlcCustomer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerSan Francisco, CAYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
TechDigital CorporationService Logistics Coordinator TechDigital CorporationService Logistics CoordinatorRedwood City, CARespond to and resolve customer requests including processing orders (P1 and other types), quotations, requests for service, pricing, product availability, order status, billing questions, handles complaints as well as returns and cancellations, etc. Description/Comment: The Service Logistics Coordinator interacts with customers in an active call center environment and provides them with information to address requests regarding quotations, orders, products, and services.
TechDigitalSalesforce Service Cloud TechDigitalSalesforce Service CloudAlameda, CASalesforce Service Cloud Business AnalystA Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service. Solution Design: Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria for Service Cloud features (Case Management, Omni-Channel, Knowledge, Field Service).
APP Jet Center HaywardNewCustomer Service Representative - Hayward APP Jet Center HaywardCustomer Service Representative - HaywardHayward, CAIn this role, you will be responsible for providingexceptional service to our clients and resolving any issues they may have in a timely and professional manner. We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in Hayward.