NewCall Center Temporary Practice Coordinator AxelonCall Center Temporary Practice CoordinatorSan Francisco, CA$18–$25 / hourRole Responsibilities: Support a high-volume orthopedic call center receiving approximately 400600 calls per day. Ideal Candidate Profile: APeX/Epic experience strongly preferred.
NewClinical Interviewer Best Home Health ProvidersClinical InterviewerHayward, CaliforniaRemoteConducts structured clinical interviews by video conference or telephone, from an office or approved home work setting, with candidates for licensed and certified clinical positions (RN, LVN, PT, OT, SLP, MSW, and HHA) across the organization's home health and hospice agencies. Assesses candidate familiarity with home health and hospice regulations and workflows, including OASIS and hospice assessment documentation, plan of care development, Medicare Conditions of Participation, infection control, and patient and caregiver education.
NewClinical Interviewer Best Home Health Providers, Inc.Clinical InterviewerOakland, CARemoteConducts structured clinical interviews by video conference or telephone, from an office or approved home work setting, with candidates for licensed and certified clinical positions (RN, LVN, PT, OT, SLP, MSW, and HHA) across the organization's home health and hospice agencies. Assesses candidate familiarity with home health and hospice regulations and workflows, including OASIS and hospice assessment documentation, plan of care development, Medicare Conditions of Participation, infection control, and patient and caregiver education.
Call Center Manager Restoration Management CompanyCall Center ManagerLivermore, CaliforniaBuilds and maintains relationships with the organizations branches, department heads, and other personnel in support of Call Center departments delivery of services. This position is responsible for the delivery of quality service at the highest level; supports the organization in driving excellent customer service through development and implementation of the best in practice call center methods and procedures.
Call Center Manager Qureos IncCall Center ManagerSan JoseWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
Supervisor, Customer Service Santa Clara Family Health PlanSupervisor, Customer ServiceSan Jose, CAReasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. This position participates in projects and tasks to support Customer Service operations in a manner that provides service excellence, maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center key performance indicators.
Supervisor, Customer Service Santaclara Family Health PlanSupervisor, Customer ServiceSan Jose, CAReasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. This position participates in projects and tasks to support Customer Service operations in a manner that provides service excellence, maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center key performance indicators.
Call Center Remote Customer Service Representative GetInsuredCall Center Remote Customer Service RepresentativeMountain View, CARemoteVimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers.
Relief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts) Stanford Health CareRelief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts)Newark, CA$30.68–$34.58 / hourThe Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced, sustainable food to support healing and wellness. Skilled in the use of the office equipment including (but not limited to): computers, calculators, telephones (including hands-free headset), fax machines, answering machines, and photocopy machines.
Call Center Temporary Practice Coordinator Axelon Services CorporationCall Center Temporary Practice CoordinatorSan Francisco, CA$18–$25 / hourRole Responsibilities: Support a high-volume orthopedic call center receiving approximately 400 600 calls per day. Ideal Candidate Profile: APeX/Epic experience strongly preferred.
Bilingual Customer Service Navigator- Health Plan Johnson Service GroupBilingual Customer Service Navigator- Health PlanSan Francisco, IL$26.50–$33.50 / hourUse strong professional judgement to determine when to escalate member or provider inquiries to other Healthplan departments; share important information and collaborate with these teams to resolve issues, this includes referring members to health services for care coordination and guiding providers to specialists for help with complex claims or questions. Educate members and providers about eligibility, benefits, and the healthplan provider network; assist members in selecting or changing their primary care physician and provide accurate information about available providers and effective dates for PCP assignments.
Customer Service - Bilingual South San Francisco, CA Johnson Service GroupCustomer Service - Bilingual South San Francisco, CASan Francisco, IL$26.50–$33.50 / hourUse strong professional judgement to determine when to escalate member or provider inquiries to other Healthplan departments; share important information and collaborate with these teams to resolve issues, this includes referring members to health services for care coordination and guiding providers to specialists for help with complex claims or questions. Educate members and providers about eligibility, benefits, and the healthplan provider network; assist members in selecting or changing their primary care physician and provide accurate information about available providers and effective dates for PCP assignments.
Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield AssociationSr. Director, Pharmacy - Prior Authorization & Call CenterOakland, CARequires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.
Customer Service Representative I Santa Clara Family Health PlanCustomer Service Representative ISan Jose, CAThe Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
Customer Service Representative I Santaclara Family Health PlanCustomer Service Representative ISan Jose, CAThe Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
NewAdvanced Medical Support Assistant (Call Center) U.S. Department of Veterans AffairsAdvanced Medical Support Assistant (Call Center)San Bruno, CA$63,094–$82,021 / yearExamples of credible experience at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments; coordinates administrative functions relating to emergency and non-emergency transfers to other clinical/medical facilities or private hospitals and determines appointment type based on the patients eligibility status. If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).
Customer Service Representative - FT Dal-TileCustomer Service Representative - FTSan Jose, California$23.07–$28.04 / hourPrimary Function and Scope: Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment. As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
CALL CENTER REPRESENTATIVE I North East Medical ServiceCALL CENTER REPRESENTATIVE IDaly City, CAAdditionally, they are responsible for assisting patients in scheduling appointments, screening, referring eligible patients to NEMS' participating programs, and answering patients' inquiries. Ability to relate to patients in a professional and courteous manner, maintain a positive environment while working with coworkers and/or patients within a diverse culture.
Call Center Representative CommonWealthCall Center RepresentativeSan Jose, CaliforniaAssist members with all transactions, including opening accounts, loan payments, cash advances, and payments by phone in a timely manner while providing compassionate, courteous and accurate service. Provide technical support for all inquiries associated with current and future online services (i.e online banking, bill payment).
Call Center Representative CommonWealth Central Credit UnionCall Center RepresentativeSan Jose, CA$24.25–$30.25 / hourAssist members with all transactions, including opening accounts, loan payments, cash advances, and payments by phone in a timely manner while providing compassionate, courteous and accurate service. Provide technical support for all inquiries associated with current and future online services (i.e online banking, bill payment).