NewCall Center Manager Qureos IncCall Center ManagerSan JoseWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
Customer Service Representative - Utility Billing City of SunnyvaleCustomer Service Representative - Utility BillingSunnyvale, CA$39.87–$50.88 / hourUnder general supervision, performs office work in assisting customers with utility services provided by the City of Sunnyvale; investigates and resolves customer complaints; provides customers with verbal and written information and instructions; maintains computerized customer account information; performs related duties as assigned. The candidate selected for this position will be the first point of contact with customers over the phone and in person, not only handling routine transactions such as establishing accounts and placing work orders but also handling complex billing issues requiring investigation and analysis.
FACILITES CALL CENTER SPECIALIST I (night shifts) Stanford Health CareFACILITES CALL CENTER SPECIALIST I (night shifts)Menlo Park, CA$31.30–$35.25 / hourFIS encompasses Environmental Health & Safety, Facility Field Services, Protective Services, Security Services, Office of Emergency Management, Facilities Engineering - Systems, Operational Technology, Facilities Engineering - Infrastructure, the Facilities Services Response Center, and Facilities Administration and Operations. The Facilities Infrastructure & Safety (FIS) business unit plays a vital role in ensuring the safety, security, and operational integrity of Stanford Health Care facilities while managing disaster preparedness and complex building systems.
Relief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts) Stanford Health CareRelief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts)Newark, CA$30.68–$34.58 / hourThe Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced, sustainable food to support healing and wellness. Skilled in the use of the office equipment including (but not limited to): computers, calculators, telephones (including hands-free headset), fax machines, answering machines, and photocopy machines.
Call Center Temporary Practice Coordinator Axelon Services CorporationCall Center Temporary Practice CoordinatorSan Francisco, CA$18–$25 / hourRole Responsibilities: Support a high-volume orthopedic call center receiving approximately 400 600 calls per day. Ideal Candidate Profile: APeX/Epic experience strongly preferred.
NewTemp Customer Services Representative I Santa Clara County Health PlanTemp Customer Services Representative ISan Jose, CA$54,647–$79,237 / yearThe Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
Bilingual Customer Service Navigator- Health Plan Johnson Service GroupBilingual Customer Service Navigator- Health PlanSan Francisco, IL$26.50–$33.50 / hourUse strong professional judgement to determine when to escalate member or provider inquiries to other Healthplan departments; share important information and collaborate with these teams to resolve issues, this includes referring members to health services for care coordination and guiding providers to specialists for help with complex claims or questions. Educate members and providers about eligibility, benefits, and the healthplan provider network; assist members in selecting or changing their primary care physician and provide accurate information about available providers and effective dates for PCP assignments.
Bilingual Customer Service Navigator- Health Plan- San Francisco, CA Johnson Service GroupBilingual Customer Service Navigator- Health Plan- San Francisco, CASan Francisco, IL$26.50–$33.50 / hourUse strong professional judgement to determine when to escalate member or provider inquiries to other Healthplan departments; share important information and collaborate with these teams to resolve issues, this includes referring members to health services for care coordination and guiding providers to specialists for help with complex claims or questions. Educate members and providers about eligibility, benefits, and the healthplan provider network; assist members in selecting or changing their primary care physician and provide accurate information about available providers and effective dates for PCP assignments.
Customer Service Representative I Santa Clara Family Health PlanCustomer Service Representative ISan Jose, CAGENERAL DESCRIPTION OF POSITION The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield AssociationSr. Director, Pharmacy - Prior Authorization & Call CenterOakland, CARequires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.
Customer Service Representative - FT Dal-TileCustomer Service Representative - FTSan Jose, California$23.07–$28.04 / hourDal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. About Dal-Tile: Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.
Call Center Associate- Life Insurance Accenture PlcCall Center Associate- Life InsuranceWalnut Creek, CAUtilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency. Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
CUSTOMER SERVICE SUPERVISOR-2 in RETIREMENT ADMINISTRATION SERVICE CENTER University of CaliforniaCUSTOMER SERVICE SUPERVISOR-2 in RETIREMENT ADMINISTRATION SERVICE CENTEROakland, CA$105,000–$115,000 / year30% Customer Service and Compliance: Supports Manager in administering all performance management functions, including but not limited to employee recruitment (i.e., pre-hire screening, interviews and selection, new-hire orientation, onboarding), mid-year and annual performance reviews, coaching, mentoring, training and development, disciplinary action and succession planning. The CUSTOMER SERVICE SUPERVISOR-2 is accountable for supporting their manager along with other unit leaders to ensure inquiries from members, retirees, survivors, beneficiaries and internal constituents are handled efficiently and professionally from start to finish and that all plan data is accurately processed in a timely manner.
NewCustomer Service Representative TEKsystemsCustomer Service RepresentativeSan Francisco, CA$19.21–$20 / hourThis may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities. Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
Bilingual Customer Service and Rebate Processing Specialist Resource InnovationsBilingual Customer Service and Rebate Processing SpecialistSan Francisco, CA$17–$18Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.
Call Center Representative Bath PlanetCall Center RepresentativeOakland, CAPart timeIf you thrive in a fast-paced environment, have a genuine desire to make a difference in people's lives, love connecting with people, and have strong call center experience, we want to hear from you. This is a great opportunity to join a dynamic remodeling company where your energy, professionalism, and communication skills make a direct impact.
New Patient Coordinator (PC3) UCSF Medical CenterNew Patient Coordinator (PC3)San Francisco, CAUses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Explains first appointment procedures in layman's terminology to patient including required records, pathology slides and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by patient.