Call Center Representative - Bilingual (English and Spanish)- Cincinnati OH - Locals Only Mango AnalyticsCall Center Representative - Bilingual (English and Spanish)- Cincinnati OH - Locals OnlyFairfax, OHThe role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. RATE: $18/hr on W2 General Function: The Call Center Customer Service Representative is responsible for handling customer telephone calls in English and spanish while delivering exceptional customer service.
NewManager of Call Center InhabitIQ IncManager of Call CenterMason, OHOur 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. The Manager of Call Center oversees the daily operations of the contact center, ensuring agents deliver timely, high quality support to Clients.
Service Call Center Associate McCluskey AutomotiveService Call Center AssociateCincinnati, OhioServing as the primary point of contact for customers with vehicle service inquiries, you will need to possess excellent communication and problem-solving skills to effectively assist customers. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote) ChenMed LLCService Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)Cincinnati, OHRemote$17–$24.26 / hourKNOWLEDGE, SKILLS AND ABILITIES: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred). EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast-paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state where the company is established as a business entity • Experience with web-based customer relationship management systems.
EZConnect Regional Call Center Agent Southwest Ohio Regional Transit AuthorityEZConnect Regional Call Center AgentCincinnati, OHWorking knowledge of computers, CRM software, VoIP soft phones, and willingness to learn new systems (examples: COM system, Trapeze, TransitMaster, ezFare, OTP); headway data sheets, Microsoft office, internet, intranet and Outlook. Converse with customers verbally and/or electronically to determine destination, travel dates and times and accommodations required by answering incoming calls, retrieving emails, and responding to online chat messages from the EZConnect website/portal.
Call Center Specialist Champions Group HoldingsCall Center SpecialistCincinnati, OH$21–$24 / hourASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products.
Contact Center Manager Digital Management LLCContact Center ManagerSharonville, OHDMI works with each client to understand their unique mobility needs and deliver fast, accurate and reliable support to their employees through our various ticketing services, live support and chat options for upgrades, new lines of services, MACDs and more. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.
Call Center / Confirmation Representative Great Day Improvements: A Family of BrandsCall Center / Confirmation RepresentativeCincinnati, OhioFull timeFirst/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour Responsibilities: * Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available. Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAOH$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Student Outreach Specialist (Call Center/Customer Service) AVEDA FREDRICS INSTITUTEStudent Outreach Specialist (Call Center/Customer Service)Loveland, OHDemonstrate unparalleled customer service by personalizing all communications with prospective students, taking ownership of the conversation outcomes, and ensuring positive results. Provide customer service to prospective Aveda Institute students through various support center functions, including conducting inbound and outbound calls, texting, and more.
Call Center Representative Great Day Improvements LLCCall Center RepresentativeCincinnati, OHCall quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available. First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour.
Ambulatory Access Center Manager UC Health, LLCAmbulatory Access Center ManagerCincinnati, OHFull timeMonitors calls to ensure exceptional customer service provided, manages staff schedules to ensure staffing levels support call volume, and identifies training opportunities for staff. Assists the Service Center Supervisor with the day-to-day activities relating to process problems/changes, inter-department communication receiving of feedback, and adjusting workflow.
Call Center Associate- Life Insurance Accenture PlcCall Center Associate- Life InsuranceCincinnati, OHUtilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency. Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
Customer Service Rep Pyramid, IncCustomer Service RepCincinnati, OHFull timeYou will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, troubleshooting, and problem-solving, and other similar duties as assigned. Working in a high-volume inbound telephone call center on behalf of client's programs, you will respond to cardholder requests for account service and support.
NewCall Center Customer Experience Representative (not remote, onsite position) Cronin AutomotiveCall Center Customer Experience Representative (not remote, onsite position)Harrison, OhioRemoteWe are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset!
CUSTOMER RELATIONS REPRESENTATIVE (Emergency Communications Center) City of CIncinnatiCUSTOMER RELATIONS REPRESENTATIVE (Emergency Communications Center)Cincinnati, OH$56,026.18–$59,185.06 / yearReceives service requests through multiple intake channels, including phone, computer dispatch notification, and e-mail; initiates and forwards service requests for City services to proper department/division for resolution utilizing state-of-the-art call center technology; changes activity status when appropriate; advises citizens of anticipated service and completion dates of their requests. Answers incoming calls from citizens, alarm companies, Police Department, Fire Department, other City Departments, and other agencies regarding requests for city services; prioritizes calls received simultaneously by radio, telephone, and other call takers.
Retail Sales Consultant AT&T IncRetail Sales ConsultantFlorence, KY$40,000–$63,000 / yearCountry Code+1+1242+1246+1264+1268+1284+1340+1441+1473+1649+1664+1670+1671+1684+1758+1767+1784+1849+1868+1869+1876+1939+20+211+212+213+216+218+220+221+222+223+224+225+226+227+228+229+230+231+232+233+234+235+236+237+238+239+240+241+242+243+244+245+248+249+250+251+252+253+254+255+256+257+258+261+262+264+265+266+267+268+269+27+290+291+297+298+299+30+31+32+33+34+345+350+351+352+353+354+355+356+357+358+359+36+370+371+372+373+374+375+376+377+378+379+380+381+382+385+386+387+389+39+40+41+420+421+423+43+44+45+46+47+48+49+500+501+502+503+504+505+506+507+508+509+51+52+53+54+55+56+57+58+590+591+593+594+595+596+597+598+599+60+61+62+63+64+65+66+670+672+673+674+675+676+677+678+679+680+681+682+683+685+686+687+688+689+690+692+7+77+81+82+84+850+852+853+855+856+86+872+880+886+90+91+92+93+94+95+960+961+962+963+964+965+966+967+968+970+971+972+973+974+975+976+977+98+992+993+994+995+996+998Phone Number. Job CategorySelect a Job CategoryB2B SalesBilingualCall CenterCorporateCustomer ServiceCybersecurityData and AnalyticsDeveloperEarly Careers & InternshipsExternal Affairs & RegulatoryField SalesFinanceGovernment SupportHuman ResourcesInstallation TechnicianInternshipsLegalMarketing & Public RelationsPart TimeRetailSalesSecurity ClearanceSupply ChainTechnicianTechnologyWork From Home.
Call Center / Confirmation Lead Great Day Improvements: A Family of BrandsCall Center / Confirmation LeadCincinnati, OhioFull timeThe Confirm Leader is expected to communicate not only with the Call Center Department but also with the field marketing team and sales team regarding leads and scheduling availability. As the Confirm Leader, you will be responsible for managing the confirmation staff as well as monitoring and managing leads set by the marketing team.
Call Center Representative Sparkbit 360Call Center RepresentativeCincinnati, OhioAs a Call Center Representative, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure an outstanding customer experience. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
NewVeterinary Call Center Representative PetWowVeterinary Call Center RepresentativeLakeside Park, KY$33,280–$35,360Team members assist with scheduling, answering questions, resolving concerns, and helping guide clients through their pets’ care needs across medical, grooming, and preventative services. This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius).
Claims Customer Service Representative Munchener Ruckversicherungs-Gesellschaft Aktiengesellschaft (Munich Re)Claims Customer Service RepresentativeOHAmerican Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. Reliable high-speed internet connection and a dedicated home office space that is quiet, private, and free from distractions (for hybrid work arrangement).
Customer Service Representative Rumpke of Ohio, Inc.Customer Service RepresentativeCincinnati, OHPart timeInquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
Customer Service Representative Rumpke Consolidated Companies IncCustomer Service RepresentativeCincinnati, OHInquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.
Pharmacy Tech II - CarelonRx Call Center Elevance Health IncPharmacy Tech II - CarelonRx Call CenterOHRequires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Customer Service Agent Great Day Improvements: A Family of BrandsCustomer Service AgentCincinnati, Ohio$18–$18.50 / hourFull timeThe ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience. Champion has immediate openings for experienced Customer Service agents at our Philly office.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterCincinnati, OHAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
Call Center Specialist CTICall Center SpecialistCovington, KentuckyEssential Functions: Handle incoming and outgoing calls by using a Clinical research database to recruit, screen, determine eligibility, schedule, and follow-up with potential study subjects and responds to inquiries relating to advertising and referrals to research studies. Responsible for the maintaining and growing of our research database, including updating medical histories, updating the database with participant data and maintaining patient status, security and patient privacy.
Contact Center Supervisor Digital Management LLCContact Center SupervisorSharonville, OHWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. The Contact Center Supervisor serves as the bridge between frontline operations and strategic leadership by fostering accountability, continuous improvement, and a collaborative, customer-focused culture.
Customer Service Representative Live Reps Call Center LLCCustomer Service RepresentativeCincinnati, OHPC Requirements: A personal desktop computer or laptop, No MAC or Tablets, that meets the following requirements and is connected to the internet via a cable connected to your DSL or Cable Modem (NO wireless connectivity): Processor: I5 processor or better. Here are some of the advantages of becoming a Live Rep: Responsibilities: Deliver exceptional Customer Service to all clients through inbound and outbound calls.