Overseeing all the Loan Servicing Department's routine and cyclical functionsValidate the CR&LS Operational Guideline for updates and improvements Fortify best practice and regulatory requirements on the servicing of First Mortgages, Home Equity's, Member Business Loans, and all Consumer loansEnsures that loan statements, late notices and escrow analyses are compliant with the Consumer Finance Protection Bureau's rules and regulationsMonitors and manages third party relationship, quality control/assurance and operations with sub servicers to ensure servicing agreements and best practice are followed as desired for the benefit of the credit unionServes as one of the Custodian of Records – Pledged loan reportingVendor Management – some site visits and performs risk rating with QuantivateIn person Sub servicer site visit for best practice and quality validationImproves, develops, and integrates exception reporting to identify problem areas, inconsistencies to improve the departments performance and member information accuracyMonitors and improve lending boarding process to ensure loans are boarded on the credit union's servicing platforms in a timely manner and that all loan level attributes flow into those platforms so that optimal analytics of the closed loan portfolio can be obtained laterPartner with analysts, technology, and digital leaders to develop and implement plans for the operation infrastructure of systems, process, and personnel to drive advances for operational enhancement, excellence, and improved member experiences. Further responsibilities include pledging and securitizing loans, extensions, revision, or loan modifications, disbursing and reconciling residential real estate escrow accounts, tracking collateral insurance, handling warranty and insurance claims, default monitoring, staying abreast of any new or updated regulatory servicing requirements and reporting, general ledger integrity and IRS reporting is correct, as well as ensuring data integrity such that analytics on the loan portfolio is optimized.