Responsibilities: KEY RESPONSIBILITIES Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services to customers Resolve customer complaints and concerns in a timely and effective manner Document customer interactions and record details of inquiries, comments, and complaints Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction Meet or exceed established service level metrics for quality and productivity Stay up-to-date with product and service information and promotions Work collaboratively with other team members to provide excellent customer service Perform other duties as assigned by the Contact Center leadership MINIMUM REQUIREMENTS Proven work experience in a customer service role Relevant training in call center or contact center environments High school graduate or equivalent Two years experience in a call center-related role Previous healthcare experience and familiarity with medical terminology Computer skills and proficiency in Microsoft Office PREFERRED REQUIREMENTSProficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology Experience with Electronic Medial Record (EMR) system Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette. Overview: The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions.