OTHER

FEED

UNKNOWN

3. Route and/or escalate all other call tickets to specific corporate departments and/or Store Solutions Technical Support Representatives who can act on issues and/or answer questions appropriately. Overview: Answer incoming phone calls from store level employees, log and document concerns/issues in detail and triage/route accordingly.

Additional Job Info:
This position offers a base hourly range of $17.66 - $29.43 per hour, depending on experience and qualifications, plus bonus based on company performance. One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!

Overview:
Answer incoming phone calls from store level employees, log and document concerns/issues in detail and triage/route accordingly. Assist with entry level calls, including outside service vendors to request service and service updates.

Responsibilities:
1. Answer phone calls and obtain, verify, and properly document stores reason for call. 2. Assist callers with basic entry level inquiries when possible. 3. Route and/or escalate all other call tickets to specific corporate departments and/or Store Solutions Technical Support Representatives who can act on issues and/or answer questions appropriately. 4. Maintain communication between stores and Store Solutions Technical Support Representatives as needed. 5. Maintain and improve quality by adhering to standards and guidelines. 6. Contact outside vendors to request service and/or updates as necessary. Follow proper escalation in the event a vendor is failing to provide timely updates/service. 

Qualifications:
(Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education • High School Diploma/GED required. Experience • Previous customer service experience is preferred Licenses/Certifications • None Tools & Equipment • General Office Equipment 

Accommodations:
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Sheetz is a family owned convenience store chain based in Altoona, Pennsylvania. For nearly 60 years, our mission at Sheetz has been to meet the needs of customers on the go. Of course, many things have changed over the years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed over the years is our commitment to our customers, our employees and the communities in which we operate.

Sheetz, Inc

Store Solutions Call Center Agent

Call Centers

Customer Support/Service

Office Equipment

Quality Management

Technical Support

Time Management

Tuition Reimbursement

[AW]-iCims

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.

<h3>Overview</h3>The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.<h3>Core Values</h3>The CSS is expected to embody the client’s values:<ul><li>Responsibility – Acting as the face of the brand and representing it with integrity </li><li>Quality & Excellence – Striving to deliver the best possible customer experience </li></ul><h3>Key Responsibilities</h3><ul><li> Respond to customer inquiries via phone and email in a timely and professional manner </li><li> Assist customers with online orders and related concerns </li><li> Handle customer issues with empathy, accuracy, and efficiency </li><li> Process payments and manage sensitive information securely </li><li> Identify and escalate urgent or complex issues when needed </li><li> Maintain a positive and professional attitude in all interactions </li><li> Collaborate with team members to improve processes and service quality </li><li> Stay updated through training and continuous learning </li><li> Meet performance targets and adhere to company policies </li></ul><h3>Qualifications</h3>Education:<ul><li> Diploma or Bachelor’s Degree in any field </li><li> Minimum B2 level English proficiency (spoken and written) </li></ul>Experience:<ul><li> At least 6 months of customer service experience (any industry) </li><li> Fresh graduates are welcome, especially from communication-related fields </li><li> Call center experience is an advantage but not required </li></ul><h3>Skills & Competencies</h3><ul><li> Strong customer service and problem-solving skills </li><li> Effective communication and active listening </li><li> Ability to manage customer expectations and handle objections professionally </li><li> High emotional intelligence and ability to stay calm under pressure </li><li> Positive attitude, adaptability, and willingness to learn </li><li> Critical thinking and analytical skills </li></ul>

CB Talents

Customer Service Representative - Mandarin - Penang

Analysis Skills

CSS (Cascading Style Sheet)

Communication Skills

Consumer Branding

Customer Experience

Customer Relations

English Language

Online Shopping

Problem Solving Skills

Process Improvement

Resolve Customer Issues

Manatal

ADAPTED_NOW

Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.

<h2>Overview</h2>We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.<h2>Responsibilities</h2><ul><li>Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities</li><li>Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service</li><li>Present a professional, confident and enthusiastic image to develop trusting relationships with all customers</li><li>Provide high levels of customer account management by properly setting up and maintaining account information and data</li><li>Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities</li><li>Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing</li><li>Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies</li><li>May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs</li></ul> Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:<ul><li>Medical, dental, and vision (eligibility after just 30 days of employment)</li><li>Paid time off that increases with tenure</li><li>A 401(k) with company match and immediate vesting</li><li>A new employee training program and many opportunities for continued learning and career development</li><li>Disability and life insurance</li><li>Employee recognition program</li><li>Generous tuition assistance program</li><li>Propane discounts</li></ul>For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/ .<h2>Qualifications</h2><ul><li> Minimum of 3 years of experience in a customer service role</li><li>Minimum of a High School diploma or GED preferred</li><li>Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports</li><li>Ability to multi-task and prioritize assignments in a team environment</li></ul> Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange.  Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.  Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives.  For additional information on Suburban Propane, please visit www.suburbanpropane.com.  It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!  Applications will be accepted until the position is filled.As part of our pre-employment hiring process, background checks and drug screens are performed.For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/ At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual’s age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster

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