Virtual Call Center Agent Dynata LLCVirtual Call Center AgentKSRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)KSRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Call Center Rep Lead The University of Kansas Health SystemCall Center Rep LeadKansas City, KansasPosition Summary / Career Interest: Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail; ensures all of these transactions are documented in Call Center software; ensures that Call Center Representatives complete their assigned daily tasks. • Assists with checking/verifying with weekly referral reports for accuracy and time guidelines for processing fax referrals • Assist with logging fax referrals and working purple folders as needed • Assists with gathering and inputting demographic information for internal and external physicians and staff to ensure that physician profiles are updated.
Call Center Shift Supervisor The University of Kansas Health SystemCall Center Shift SupervisorKansas City, KansasResponsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly. Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members; performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements.
Call Center Representative The University of Kansas Health SystemCall Center RepresentativeLiberty, MissouriTriages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Call Center Patient Service Representative Heartland Community Health CenterCall Center Patient Service RepresentativeLawrence, KS$19–$25 / hourHigh school diploma or equivalent required; additional education or certification in healthcare administration or a related field preferred. This role will require the ability to handle difficult situations and calm distressed patients to ensure a safe and supportive atmosphere.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAKansas City, MO$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Customer Care Associate - Medicaid Call Center (Remote) Conduent IncCustomer Care Associate - Medicaid Call Center (Remote)Kansas, KSRemote$16.25–$16.75 / hourThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Ambulatory Care Consumer Engagement & Scheduling Trainer University Health.Ambulatory Care Consumer Engagement & Scheduling TrainerKansas City, MOThrough classroom instruction, hands on training, real time coaching, and workflow observation, you will help teams build confidence, improve performance, and create a seamless patient experience across every access point. Collaborate with clinic leadership, Patient Access, Revenue Cycle, call center leadership, and Information Services teams to align training and operational workflows.
Call Center Representative PANTHEON MOVING LLCCall Center RepresentativeKansas City, MOIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Call Center Nurse Consultant The University of Kansas Health SystemCall Center Nurse ConsultantOverland Park, KansasLicensed Registered Nurse (LRN) - Single State - State Board of Nursing Must have current active multistate state Register Nurse (RN) license in good standing in state in which you live OR active single state RN license in good standing in the state you will be working with proof of application of a multistate RN license in the state in which you live. Position Summary / Career Interest: The Call Center Nurse Consultant is responsible for being a clinical resource over the phone to people calling from the health care system or community who have questions while seeking care, including by not limited to, nurse triage, prescription refills, and closing gaps in care.
Call Center Representative Bilingual Equiniti LtdCall Center Representative BilingualKansas City, MOThe successful candidate will be responsible for the following: Handle incoming and outgoing Proxy Solicitation and Information Agent calls. The successful candidate will demonstrate the following experience, skills and behaviors: 1-3 years of high-volume call center experience.
Technical Call Center Agent-Bilingual-French Panasonic Corporation of North AmericaTechnical Call Center Agent-Bilingual-FrenchLeawood, KS$17–$20 / hourResponsibilities Essential Job Functions: Taking inbound technical support and customer service inquiries from our customers through phone/email/chat or other similar avenues Thoroughly troubleshooting a wide variety of topics related to Clearview product Creating and resolving tickets for support Supporting fellow agents with any questions, they are unable to resolve Placing outbound calls to customers to provide updates and follow-up Executing on special projects as needed Requirements: Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events) Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.
NewCustomer Service Representative SPECTRUMCustomer Service RepresentativeKansas City, MOExperience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center. Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
Assistant Store Manager AT&T IncAssistant Store ManagerLeavenworth, KS$47,500–$71,300 / yearLearn more about our approach to privacy at att.com/privacy ." data-abt="Continue without changes" data-mpt="Manage your preferences" data-xb="False" data-rb="True" data-rbt="Opt out" data-ulc="" data-gpc="False" data-ot-config="False">. With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology.
Pharmacy Technician II - Retail Pharmacy Call Center The University of Kansas Health SystemPharmacy Technician II - Retail Pharmacy Call CenterLenexa, KansasDistributes medications and stock items: Applies expert knowledge of dispensing and point of sale workflows, and uses safety protocols to ensure precise, efficient, and reliable dispensing of prescriptions. Call Center Pharmacy Technicians assist patients and other pharmacy customers by answering inbound calls, providing support, and helping coordinate care.
Technical Call Center Agent-Bilingual-French PSG Panasonic Connect North America Professional ServicesTechnical Call Center Agent-Bilingual-FrenchLeawood, Kansas$17–$20 / hourHealth Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Overview: Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat.
Associate Customer Service Solution Analyst Oracle CorpAssociate Customer Service Solution AnalystKansas City, MO$18.17–$34.62 / hourOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business. You will support both internal and external clients through phone, ticket, and electronic support channels while gaining exposure to Oracle Health applications, workflows, and support methodologies.
Customer Service Supervisor SPECTRUMCustomer Service SupervisorKansas City, MOGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide.
Customer Service Supervisor Charter Communications IncCustomer Service SupervisorKansas City, MOGrow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide.