NewCall Center Level 2 SharePoint ECLAROCall Center Level 2 SharePointAlbany, NYDesigns, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure. ECLARO's client is working with cutting edge technology to deliver modern user experience for a large scale, complex environment.
NewDirector of Sales and Customer Service (Call Center) Prime Group HoldingsDirector of Sales and Customer Service (Call Center)Saratoga Springs, New YorkFull timeWith $6.7 billion in assets under management , Prime Group is among the largest private owners and operators of self-storage properties globally , with a portfolio of 320+ self-storage assets across 28 U.S. states , three Canadian provinces , and the U.S. Virgin Islands , totaling 24+ million rentable square feet . The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.
NewCall Center Director redShift Recruiting, LLCCall Center DirectorSaratoga Springs, NYThis is an exciting opportunity for an experienced leader to shape operational strategy, mentor high-performing teams, and build a customer experience that supports long-term business success. Our growing client is seeking a strategic and results-oriented Director of Sales & Customer Service to lead contact center operations and drive both customer satisfaction and revenue growth.
Call Center Manager Capital District Transportation Authority-CDTACall Center ManagerAlbany, NY$66,669–$82,002 / yearCDTA is seeking a strategic and service-driven Call Center Manager to lead daily operations of its Customer Service Center and ensure a high-quality, customer-focused experience on behalf of the Authority. This role oversees staff, systems, and performance across a multi-channel environment supporting fixed-route services, FLEX On Demand, STAR paratransit, DRIVE, and other customer-facing programs.
Call Center Quality Assurance Specialist 1 (NY HELPS) - Vacancy #219283 New York State Thruway AuthorityCall Center Quality Assurance Specialist 1 (NY HELPS) - Vacancy #219283Albany, NY$66,951–$85,138 / yearSubstitution: An associate degree can substitute for two years of specialized experience; a bachelor's degree can substitute for four years of experience; a master's degree in a related field can substitute for five years of experience; and a doctorate in a related field can substitute for six years of experience. Notes on ApplyingNotes on Applying: If you are interested and meet the minimum qualifications above, email your cover letter, resume, degree/transcript, and New York State Part 1 Application ( https://dos.ny.gov/employment-opportunities ) to HRM.Recruitment@dos.ny.gov.
Call Center Representative 2 (NY HELPS) New York State Thruway AuthorityCall Center Representative 2 (NY HELPS)NY$56,506–$68,630 / year3) For Division of Juvenile Justice and Opportunities for Youth (DJJOY) prospective appointees will be checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs. Prospective employees whose names appear on the SEL as having been found responsible for serious or repeated acts of abuse or neglect will be barred from appointment and may have their names removed from the eligible list(s) for the title(s) if applicable.
Call Center Representative Berkshire BankCall Center RepresentativePittsfield, MA$20–$28.90 / hourEnsures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests.
Call Center Quality Assurance Specialist 1 (Spanish Language) New York State Thruway AuthorityCall Center Quality Assurance Specialist 1 (Spanish Language)Albany, NY$66,951–$85,138 / yearNYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.
NewMember Service Representative (Call Center) $20/hr. Broadview Federal Credit UnionMember Service Representative (Call Center) $20/hr.Albany, New YorkHandle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, credit card inquiries, ACH transactions. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance satisfaction.
NewCall Center Representative Renewal by Andersen of Eastern NYCall Center RepresentativeSchenectady, New YorkPart timeRenewal by Andersen is looking for goal-oriented and ambitious call center representatives available to work on evenings and weekends. Eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments.
NewCall Center Associate- Life Insurance Accenture PlcCall Center Associate- Life InsuranceAlbany, NYUtilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency. Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
Call Center Representative KLAUS ROOFING SYSTEM UPSTATE NEW YOCall Center RepresentativeAlbany, NYIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Call Center Representative - Automotive Service BDC DePaula MazdaCall Center Representative - Automotive Service BDCColonie, New YorkDePaula Mazda is looking to hire a motivated customer service representative to work in our call center scheduling appointments for our service department. Answering all incoming phone calls and scheduling service appointments for customers in X-Time.
Supervisor, Customer Service - Hybrid (Albany, New York) EmblemHealth IncSupervisor, Customer Service - Hybrid (Albany, New York)Albany, NY$56,160–$99,360 / yearManage the day-to-day responsibilities of telephone performance, coaching/counseling the customer service team, and inventories of offline work including eCorrespondence, social media, and HIPAA/Privacy form updates. Drive weekly meetings with call center management of other call centers and regularly attends configuration/grooming sessions for new systems and software.
Customer Service Representative | Billing Support SPECTRUMCustomer Service Representative | Billing SupportSchenectady, NY$20–$27.80 / hourExperience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
Call Center Consumer Lender State Employees Federal Credit UnionCall Center Consumer LenderAlbany, NY$22.62–$24.82 / hourUses a proactive service delivery approach to maximize each member interaction, sets expectations with the member for remainder of the loan process, looks for ways to prevent future unnecessary member contact and works to move applications toward funding at each touchpoint. Uses strong analytical skills to review approved loans for items such as proper stipulation completion, proper rate and term handling, full document collection and identity verification, and ensuring proper system notation is maintained.
Call Center Sales Representative SPECTRUMCall Center Sales RepresentativeAlbany, NY$18–$23.65 / hourAchieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year!
NewCustomer Service Representative | Billing Support Charter CommunicationCustomer Service Representative | Billing SupportSchenectady, NY$20–$27.80 / hourExperience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
Business Services Center Representative 1 - VID 216843 New York State Thruway AuthorityBusiness Services Center Representative 1 - VID 216843Albany, NY$47,695–$58,447 / yearMinimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position: Required experience: Customer service experience in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts - 2 years required. Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.
Customer Service Representative II - Ballston Spa, NY Maximus IncCustomer Service Representative II - Ballston Spa, NYNYMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service.
Customer Service Representative II - Albany, NY Maximus IncCustomer Service Representative II - Albany, NYAlbany, NYMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service.
NewCustomer Service Representative II Albany NY MaximusCustomer Service Representative II Albany NYAlbany, NY$18–$21 / hourMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service.
Call Center Sales Representative Charter Communications IncCall Center Sales RepresentativeAlbany, NY$18–$23.65 / hourAchieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year!
NewLead Customer Service Rep SharecareLead Customer Service RepAlbany, NYOur comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Possessing analytic skills and a technical acumen; computer competencies should?include:?word processing, spreadsheet, and database management.??.