Customer Support Center Manager I First Mid Bancshares, Inc.Customer Support Center Manager IMattoon, ILAssigns and schedules staff to align with the staffing model to ensure optimal coverage, even distribution of workload to maintain service level targets set at all times including peak volumes and unexpected staffing challenges. Associates Degree in a related field and minimum 3 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.