UNKNOWN

FEED

Role Summary: As a Bilingual Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide.

HOUR

NY Bilingual Call Center Specialists Estas buscando una carrera? ¡Considere aplicar ahora! Looking for a career? Consider applying now! Corning, NY Corning Credit Union is seeking Bilingual Spanish and English speaking Call Center Specialists tojoin our team in the Corning, NY market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Bilingual Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Essential Job Duties <ul><li>Maintain appropriate knowledge of core systems and CCU's products and services </li><li>Answer incoming calls and member questions in a prompt and professional manner </li><li>Present and explain beneficial products to members and assist in meeting their vast financial needs </li><li>Open new memberships, accounts, and services </li><li>Assist members with requests for account research needs </li><li>Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures </li><li>Proactively educate members on the ease of doing business with CCU through our many electronic service channels </li><li>Also assumes responsibility for other projects or duties as assigned </li></ul>Required Competencies<ul><li>Excellent comprehension, verbal communication, and written communication skills in Spanish and English </li><li>Strong customer service and interpersonal skills with the ability to connect well with members via the telephone </li><li>Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment </li><li>Exceptional attention to detail </li><li>Strong problem-solving skills </li><li>Confidence in promoting appropriate products and services </li><li>Technical aptitude with experience using mobile banking and other apps or financial services </li></ul>Education Requirements<ul><li>A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered </li><li>A high school diploma or GED is required </li></ul>Experience Requirements<ul><li>Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate </li></ul>Communication Skills Requirements<ul><li>The ability to read and comprehend moderate to advanced instructions and correspondence </li><li>The ability to write moderate to advanced correspondence within professional etiquette standards </li><li>The ability to effectively present information in one-on-one and group situations </li></ul>Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role. <ul><li>Ability to work in a repetitive motion for a lengthy period of time </li><li>Ability to work within a fast-paced call center environment </li><li>Regular use of computer required </li><li>Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range </li></ul> Compensation - The starting Bilingual Call Center Specialist I base pay range is $21.00 - $25.50 per hour. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential. Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ADP Privacy Policy | ADP Legal Policy

Corning Federal Credit Union

Bilingual Spanish Call Center Specialist

Banking Services

Call Centers

Communication Skills

Credit Union

Customer Support/Service

Customer/Client Research

Detail Oriented

English Language

Financial Services

Financial Transactions

High School Diploma

Identify Issues

Internet/Online Service

Interpersonal Skills

Multilingual

Presentation/Verbal Skills

Problem Solving Skills

Spanish Language

Team Player

Telephone Skills

Training/Teaching

Writing Skills

IRecruitee

OTHER

This individual will play a critical role in ensuring an exceptional patient experience by handling incoming and outgoing calls, providing efficient call routing, and supporting administrative tasks that maintain a functional office environment. We are currently seeking a motivated and customer-focused Outpatient Call Center Assistant to support our Ivy II Internal Medicine office.

We are currently seeking a motivated and customer-focused Outpatient Call Center Assistant to support our Ivy II Internal Medicine office. This individual will play a critical role in ensuring an exceptional patient experience by handling incoming and outgoing calls, providing efficient call routing, and supporting administrative tasks that maintain a functional office environment. This position offers the opportunity to work in a fast-paced healthcare setting while serving as the first point of contact for our patients and providers. Schedule:<ul><li>Monday - Friday, Day Shift</li><li>Full-Time, 40 hours per week</li><li>6 Paid Holidays</li></ul> Key Responsibilities:Client Service & Call Management<ul><li>Answer, manage, and direct high volumes of incoming calls for Primary Care clinics.</li><li>Demonstrate a strong understanding of medical terminology and appropriate scheduling practices.</li><li>Use discretion and clinical protocols to escalate calls appropriately without direct supervision.</li><li>Document all interactions accurately in the electronic medical record (EMR) system.</li><li>Recognize emergency situations and respond appropriately (e.g., initiate 911 contact).</li><li>Manage multiple phone lines, queues, and provider-to-provider connections effectively.</li><li>Respond to patient inquiries, coordinate with providers, and serve as the primary contact for urgent and non-urgent calls.</li><li>Maintain and monitor fax inbox, scan and distribute incoming documentation, and sort mail.</li><li>Schedule patient appointments across multiple locations and specialties according to established protocols.</li></ul>Administrative & Technical Support<ul><li>Maintain proficiency in computer applications such as Microsoft Office Suite, eClinicalWorks (ECW), Sorian, and other clinical systems.</li><li>Support positive communication between the call center, physician offices, and other departments.</li><li>Notify patients regarding appointment changes and other relevant information.</li><li>Update patient demographics accurately and timely.</li><li>Assist in the complaint process and track call volumes using established databases.</li><li>Perform clerical duties during periods of low call activity, including managing office supplies and assisting with facilities upkeep.</li><li>Provide age-appropriate communication for all patient populations.</li><li>Participate in Performance Improvement initiatives and required annual training.</li><li>Uphold the values of customer service by creating a pleasant and supportive experience for all callers and visitors.</li></ul> Qualifications:Education:<ul><li>High school diploma or equivalent required.</li><li>Coursework in business or clerical studies preferred.</li><li>Associate degree or equivalent experience (2-3 years of administrative support) strongly preferred.</li></ul>Experience:<ul><li>Minimum of 3 years of clerical experience in a hospital, medical office, or healthcare setting.</li><li>Proven customer service skills with the ability to manage a high volume of calls while maintaining a calm and positive demeanor.</li><li>Proficient in Microsoft Office Suite and EMR systems.</li><li>Strong verbal and written communication skills.</li><li>Ability to multitask, prioritize responsibilities, and work independently.</li></ul> Physical Demands:<ul><li>Typical office duties.</li><li>Regularly required to lift up to 10 lbs.; occasionally up to 20 lbs.</li></ul> Job Posted by ApplicantPro

Telephone Interviewer Jobs in Springfield, PA

Resume Resources

Get noticed by top employers!

Telephone Interviewer Jobs in Springfield, PA

Bilingual Spanish Call Center Specialist Corning Federal Credit Union

Call Center Assistant - Ivy II Internal Medicine Arnot Health System

Resume Resources