NewCall Center Operations Manager - Healthcare - Fairview, TN ACTCall Center Operations Manager - Healthcare - Fairview, TNJohnson City, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
NewCall Center Operations Manager - Kingsport, TN - Internal ACTCall Center Operations Manager - Kingsport, TN - InternalKingsport, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
NewCall Center Operations Supervisor - Healthcare - Fairview, TN ACTCall Center Operations Supervisor - Healthcare - Fairview, TNJohnson City, TNThis position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals.
Customer Service Representative - Tri-Cities, TN ACTCustomer Service Representative - Tri-Cities, TNJohnson City, TNIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
NewCall Center Representative Butler America AerospaceCall Center RepresentativeLewisburg, TNFull timeHighly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals. The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
NewSurvey Interviewer - Flexible Evenings & Weekends ITlearn360Survey Interviewer - Flexible Evenings & WeekendsMemphis, TNYou will contact participants, schedule interviews, conduct telephone interviews and perform data entry and electronic data capture to ensure timely data delivery. St. Jude Children's Research Hospital in Memphis, TN is seeking a Survey Interviewer to support data collection for the LIFE program.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)TNRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent - Utah (Day) Dynata LLCVirtual Call Center Agent - Utah (Day)TNRemoteBelow are the other technical requirements for this position: Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS No Chromebooks - these are not compatible with our systems 8 GB of RAM 64 bit Operating system 1.8GHz CPU or faster with at least 2 cores Most recently updated version of Chrome browser Ability to download software to the computer A personal email address capable of receiving files 10 Mbps download internet access speed, 5 mbps upload speed or higher Direct plug-in wired access to the data connection (should be postpaid) Direct plug-in access for power for computer or laptop USB or other WIRED headset with mic. Job Requirements: Must live and work in one of the following U.S. states: UT, NV, ID, or TN Must be 18 years or older Ability to read and speak clearly Ability to handle difficult calls in a professional manner Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform Typing speed of 30 wpm while maintaining accuracy is preferred Ability to sit and type for majority of shift Ability to provide own equipment (laptop, headset, webcam etc.) Have a dedicated, quiet working space that is free of distractions to conduct business.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentTNRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Call Center Representative/ Customer Service Wilkins Research Services LLCCall Center Representative/ Customer ServiceChattanooga, TNOur team of Call Center Interviewers plays a vital role in the success of our projects by conducting essential interviews and gathering valuable data. Successful candidates for this role will have a strong attention to detail, excellent verbal communication skills, and the ability to work efficiently in a fast-paced environment.
Remote Call Center Appointment Setter / Confirmer American Home DesignRemote Call Center Appointment Setter / ConfirmerGoodlettsville, TNRemoteFull timeSchedule Management: responsible for confirming and issuing our technicians' daily appointments in 4 markets- Nashville, Knoxville, Tri-Cities, and Chattanooga; considering various factors to ensure we are issuing best opportunities. Verification and Troubleshooting: Verify ownership of appointments and address any potential red flags identified by agents, ensuring the integrity and reliability of scheduled appointments.
Call Center Team Lead Ticket Support SPBM Navitus Health Solutions LLCCall Center Team Lead Ticket Support SPBMBrentwood, TNFounded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit - alignment, value and transparency - Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. Essential Duties and Responsibilities (include but are not limited to): Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
NewFull-Time Call Center Representative (Urgently Hiring) MCI CareersFull-Time Call Center Representative (Urgently Hiring)TennesseeFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Rep ManpowerCall Center RepMemphis, TNManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote) ChenMed LLCService Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)Memphis, TNRemote$17–$24.26 / hourKNOWLEDGE, SKILLS AND ABILITIES: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred). EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast-paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state where the company is established as a business entity • Experience with web-based customer relationship management systems.
NewCustomer Service Reps | Bilingual CSRs MMC GroupCustomer Service Reps | Bilingual CSRsNashville, TNRemoteAs a Bilingual Human Resources Customer Service Representative , you will: Answer inbound calls from English and Spanish speaking employees and former employees regarding Human Resources and Benefits. We are seeking professional, customer-focused Bilingual Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries.
NewCustomer Service and Support Manager 1 ASM Research, An Accenture Federal Services CompanyCustomer Service and Support Manager 1Nashville, TNCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Oversee care advocates and Health Resource Specialists (HRSs) scheduling, leave planning, and queue monitoring to maintain adequate staffing levels.
NewCall Center Operator Quality StaffingCall Center OperatorNashville, TNThis role serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. Quality Staffing, Inc., also doing business as Goddard Mason Executive Search, a leading full-service employment agency matching qualified talent with some of the area's top companies, is looking for experienced Call Center Operators to work through our agency as a contract employee with the Tennessee Department of Health (TN DOH) located in Nashville, TN.
NewCall Center Operator Generis Tek Inc.Call Center OperatorNashville, TNThe IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.
NewCALL CENTER SPECIALIST University Health Services IncCALL CENTER SPECIALISTMEMPHIS, TNOperating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physicians' network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies, thorough and accurate documentation of calls and other admissions related paperwork is a critical component of the job.
Call Center Representative TEN Credit UnionCall Center RepresentativeNashville, TNFull timeYou'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care. At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation.
NewFull-Time Call Center Representative (Urgently Hiring) MCIFull-Time Call Center Representative (Urgently Hiring)UNAVAILABLE, TNRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewFull Time Call Center Representative (Urgently Hiring) MCI LCFull Time Call Center Representative (Urgently Hiring)Nashville, TNRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Operator (Law Enforcement Analyst) ITCON ServicesCall Center Operator (Law Enforcement Analyst)Nashville, TNOperators handle inbound calls from law enforcement agencies participating in the 287(g) program, performing identity verification, database checks, and documentation in accordance with ICE protocols. You will support U.S. Immigration and Customs Enforcement (ICE) by fielding requests from law enforcement officers and conducting comprehensive analysis of criminal and immigration history.
NewCall Center Operations Manager - Healthcare - Fairview, TN ADVANCED CALL CENTER TECHNOLOGIES, LLCCall Center Operations Manager - Healthcare - Fairview, TNJohnson City, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
Senior Director, US Employer Operations - Head of Medical Call Centers The Cigna GroupSenior Director, US Employer Operations - Head of Medical Call CentersFranklin, TN$180,000–$300,000 / yearThis executive leader is accountable for an organization of 1,300+ direct and indirect team members, supporting more than 16 million customers, managing annual call volumes exceeding 10 million interactions, overseeing $40 million in performance guarantee commitments, and stewarding a $60 million operating budget. The position partners extensively with enterprise leaders across Operations, Technology, Product, Finance, Human Resources, Sales, and Service organizations to define and execute strategies that improve customer experience, enhance efficiency, optimize service delivery, and accelerate business performance.
Call Center Representative Qureos IncCall Center RepresentativeNashvilleWe are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
NewCall Center Operator IMCS Group IncCall Center OperatorNashville, TNThe IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.
NewOff Site Call Center Agent ( WFH ) Advanced Home CareOff Site Call Center Agent ( WFH )Nashville, TN$28–$30By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. Advanced Home Care promotes advancement and rewards our employees based on individual performance and merit.
Call Center Representative Butler America Aerospace LLCCall Center RepresentativeTN$14–$17 / hourIdentify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: Answer incoming calls and respond to customers emails. Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.
Call Center Representative - College Graduate The Tennessee Credit UnionCall Center Representative - College GraduateNashville, TNAs a Call Center Representative, you'll gain hands-on experience across a wide range of customer and financial services responsibilities, including: Answer incoming calls and assist members in a professional, timely, and friendly manner. You'll be the friendly, knowledgeable voice supporting our members-solving problems, answering questions, and ensuring every interaction is a positive one.
In-Bound Call Center Representative IronMountain SolutionsIn-Bound Call Center RepresentativeFranklin, FloridaRemoteA successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success.
Customer Service Project Engineer FedEx Freight CorporationCustomer Service Project EngineerMemphis, TNPOSITION OVERVIEW: The Cust Svc Project Engineer position entails assisting in planning center-level reviews, analyzing operating performance against set targets, and developing productivity target revisions due to product, service, or technology changes. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NewCall Center Specialist Fast Pace HealthCall Center SpecialistTennesseeFull timeWe are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.”
NewFINRA Certified - Call Center Support Representative DXC Technology CoFINRA Certified - Call Center Support RepresentativeNashville, TNRemoteJob Description: DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
Call Center Services Agent I ORNL Federal Credit UnionCall Center Services Agent IOak Ridge, TennesseeCall Center Services Agents assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area. Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
NewCall Center Agent Jim Keras AutomotiveCall Center AgentMemphis, TNIf you're a self-starter who loves helping people and delivering amazing customer service, or if you're looking to jump into the exciting automotive world, this could be your perfect opportunity. In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service.
Crisis/Triage Specialist - Full Time - Call Center FRONTIER HEALTHCrisis/Triage Specialist - Full Time - Call CenterJohnson City, TNSecure involuntary emergency interventions as a last resort, except for in circumstances as described below; Initiate life-saving services for attempts in progress - in accordance with guidelines that do not require the individual's consent to initiate medically necessary rescue services; Initiate active rescue to secure the immediate safety of the individual at risk if the caller remains unwilling and/or unable to take action to prevent his/her suicide and remains at imminent risk. The goal of the call center is to prevent suicide of callers to its service, by taking necessary actions intended to secure the safety of callers determined to be attempting suicide or at risk of suicide.
NewBilingual Customer Service Reps HYBRID MMC GroupBilingual Customer Service Reps HYBRIDNashville, TNThroughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. Join a team where you'll provide exceptional support to employees and former employees by answering Human Resources and Benefits related questions in a fast-paced, professional environment.
Customer Service Representative Employnet Workforce ManagementCustomer Service RepresentativeTullahoma, TN$14 / hourProvide clear and accurate information regarding products, fare media, programs, and related services. Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.
NewCall Center Operations Supervisor - Healthcare - Fairview, TN ADVANCED CALL CENTER TECHNOLOGIES, LLCCall Center Operations Supervisor - Healthcare - Fairview, TNJohnson City, TNThis position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals.
NewBilingual Customer Service Reps - REMOTE MMC GroupBilingual Customer Service Reps - REMOTENashville, TNRemoteThroughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. Please Note: This position is remote, but applicants must reside within 25 miles or approximately a 45-minute commute of the Nashville area and meet all home office and internet requirements prior to their start date.
Manager, Call Center OneManager, Call CenterKnoxville, TennesseeThis leader is an experienced call center manager, responsible for supervising daily operations and employees, while also identifying and implementing operational improvements and owning key initiatives and projects. The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments.
Manager, Call Center One Inc Software CorpManager, Call CenterKnoxville, TNThis leader is an experienced call center manager, responsible for supervising daily operations and employees, while also identifying and implementing operational improvements and owning key initiatives and projects. The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments.
NewSenior Manager, Customer Service (DentaQuest) DentaQuestSenior Manager, Customer Service (DentaQuest)Nashville, TN$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Nashville, TN$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
NewSenior Manager, Customer Service (DentaQuest) Sun LifeSenior Manager, Customer Service (DentaQuest)Nashville, TN$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. What you will bring with you:8+ years of customer service operations, contact center, health care operations, or related experience; government program or regulated contact center experience preferred.5+ years of leadership or contact center management experience, including direct people leadership and management of managers or leads.
NewCall Center Agent JIM KERAS SUBARUCall Center AgentMemphis, TNIf you're a self-starter who loves helping people and delivering amazing customer service, or if you're looking to jump into the exciting automotive world, this could be your perfect opportunity. In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service.
NewSenior Manager, Customer Service (DentaQuest) StrykerSenior Manager, Customer Service (DentaQuest)Nashville, TN$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Qualifications8+ years of customer service operations, contact center, health care operations, or related experience; government program or regulated contact center experience preferred.5+ years of leadership or contact center management experience, including direct people leadership and management of managers or leads.
Patient Access Center Representative Houston Methodist HospitalPatient Access Center RepresentativeTNAt Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.