FULL_TIME

FEED

YEAR

Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

<h3>Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.</h3>Powered by JazzHR

Bath Concepts Independent Dealers

Call Center Manager

Calendar Management

Call Center Management

Communication Skills

Customer Support/Service

Problem Solving Skills

Sales

Sales Management

Schedule Development

Telephone Skills

Training Tools

partner JazzHR

Military Leave

Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Events

Retirement / Pension Plans

Life Insurance

UNKNOWN

Rather than working in a call-center environment, here the CSR will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The Customer Service Representative (CSR) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer apremium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more! As a Customer Service Representative (CSR), you are a key member of one of the nation's fastest growing companies. Rather than working in a call-center environment, here the CSR will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The CSR serves as a liaison to provide product information, solutions, and excellent customer service. With a focus on accuracy and efficiency, the CSR plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years. The Customer Service Representative (CSR) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will resolve customer issues in a timely manner and provide exceptional customer service to all clients. Responsibilities: <ul><li>Answer customers' questions about products, prices, and availability. </li><li>Process customer invoices, bills of lading, and purchase orders relative to material and machinery. </li><li>Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing. </li><li>Process invoices through customer portals and websites as they require </li><li>Obtain vendor quotes and communicate pricing to customers and salespeople. </li><li>Process vendor payables. </li><li>Research and resolve billing issues. </li><li>Confirm freight rates and invoicing with freight carriers. </li><li>Assist sales team in researching and resolving customer needs. </li><li>Participate in physical inventory and cycle counts of materials and parts. </li><li>Review purchasing reports and place stock orders accordingly. </li><li>Coordinate with vendors and customers to resolve problems on damaged items. </li><li>Verify outbound orders. </li><li>Monitor market conditions, product innovations, and competitors' products, prices, and sales. </li><li>Special projects as assigned. </li></ul>Qualifications & Required Competencies:<ul><li>Bachelor's Degree preferred </li><li>High School Diploma (or GED or High School Equivalence Certificate) required. </li><li>Knowledgeable of Microsoft Office products (Word, Excel, Outlook) </li><li>Understanding the implications of new information for both current and future problem-solving and decision-making. </li><li>Excellent written and verbal communication skills </li><li>Organized, multi-task, high-paced, team player. </li></ul> Why work at Associated Packaging, Inc.? Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977. Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth. Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers. Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.

Welcome to Associated Packaging, Inc., the largest independent company that specializes in complete systems and materials to package your products. We have been providing packaging solutions for companies like yours since October 1977 when we saw an opportunity in the market for a company that focused on providing total solutions for packaging. We work with our customers to identify their packaging needs, find the most cost-effective equipment and packaging materials to meet those needs, and then provide the technical support to keep your packaging operation running smoothly. Simply put, we consider ourselves a World Class packaging vendor and we know what customers want. Our customers consider us problem solvers and profit enhancers. We will help you reduce costs through automation. We can improve your packaging design so that you gain market share. We have the answers to help you increase productivity and reduce costs so that you do not need to send your business overseas. We back up our solution with a trained Customer Relations Management Team, proactive service technicians, and a &ldquo;just-in-time&rdquo; inventory program. We continue to be your packaging partner long after we install your equipment. Our customers anticipate and receive timely response when equipment problems occur. Our technical support programs are customized to your needs, whether it be operational maintenance or retraining of employees. We pride ourselves on our focus of partnering with our customers to find and maintain the best solution possible for their packaging needs. Assembling a solid team&hellip; from our people to our global resources&hellip; has been the key to our company&rsquo;s longevity. We invite you to put our team to work for you providing value-driven solutions to your packaging needs. &ndash; Joe Smith, Founder and CEO

Associated Packaging Incorporated

Customer Service Representative

Billing

Cargo/Freight

Customer Relations

High School Diploma

Internet Portal

Inventory Cycle Counts

Market Tracking

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Product Family

Microsoft Word

Multitasking

Organizational Skills

Partner Sales

Payment Processing

Physical Inventory

Presentation/Verbal Skills

Pricing

Product Pricing

Purchase Orders

Purchasing/Procurement

Resolve Customer Issues

Secondary School

Team Player

Time Management

Writing Skills

IRecruitee

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.

<h3>Overview</h3>The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.<h3>Core Values</h3>The CSS is expected to embody the client’s values:<ul><li>Responsibility – Acting as the face of the brand and representing it with integrity </li><li>Quality & Excellence – Striving to deliver the best possible customer experience </li></ul><h3>Key Responsibilities</h3><ul><li> Respond to customer inquiries via phone and email in a timely and professional manner </li><li> Assist customers with online orders and related concerns </li><li> Handle customer issues with empathy, accuracy, and efficiency </li><li> Process payments and manage sensitive information securely </li><li> Identify and escalate urgent or complex issues when needed </li><li> Maintain a positive and professional attitude in all interactions </li><li> Collaborate with team members to improve processes and service quality </li><li> Stay updated through training and continuous learning </li><li> Meet performance targets and adhere to company policies </li></ul><h3>Qualifications</h3>Education:<ul><li> Diploma or Bachelor’s Degree in any field </li><li> Minimum B2 level English proficiency (spoken and written) </li></ul>Experience:<ul><li> At least 6 months of customer service experience (any industry) </li><li> Fresh graduates are welcome, especially from communication-related fields </li><li> Call center experience is an advantage but not required </li></ul><h3>Skills & Competencies</h3><ul><li> Strong customer service and problem-solving skills </li><li> Effective communication and active listening </li><li> Ability to manage customer expectations and handle objections professionally </li><li> High emotional intelligence and ability to stay calm under pressure </li><li> Positive attitude, adaptability, and willingness to learn </li><li> Critical thinking and analytical skills </li></ul>

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Call Center Manager Bath Concepts Independent Dealers

Customer Service Representative Associated Packaging Incorporated

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