Technical Skills & Competencies Knowledge and proficiency in the following areas: ITIL framework and best practices Operating Systems: Windows 10/11 and macOS Applications: Microsoft Office 365, ServiceNow (SNOW) Systems & Tools: Active Directory, Microsoft Intune, Azure AD Networking: Remote access (MFA, Cisco VPN), TCP/IP, WAN Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems Server OS knowledge is an asset Qualifications & Experience 3+ years of relevant IT support experience Bachelor's degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience Experience in the financial services industry is preferred; front-office support is a plus Proven ability to install, configure, and support both Windows and Mac environments Strong customer service and relationship management skills Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) * Strong awareness and commitment to cybersecurity best practices Salary Range: $80,000 - $90,000 Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.