Quantico, Virginia2 days ago
Key Responsibilities • Perform certificate issuance, revocation, and key recovery operations for DoD/NSS NIPRNet and SIPRNet PKI customers • Provide Level I PKI Help Desk support; route complex issues to Network Operations as required per the incident handling matrix • Execute PIN resets for CAC and SIPRNet tokens; support Purebred and mobile device PKI certificate enrollment and troubleshooting • Manage production and issuance of USMC Alternate Tokens via NEATs and DoD/NSS SIPRNet tokens via the Token Management System • Execute certificate revocation within required timeframes; perform certificate disposition for USMC casualties • Maintain daily physical and electronic records of all RA certificate activities as required by the DoD RA/LRA CPS and NSS RPS • Submit and update Remedy tickets per established service level metrics; maintain SharePoint lists and databases for token and certificate lifecycle tracking • Support creation and removal of LRAs; assist with LRA and Trusted Agent PKI training and outreach activities • Assist Program of Record application owners with integration of Marine Corps PKI enabling technologies • Perform operational testing of new token types, certificate types, and Token Management System updates • Resolve customer PKI issues promptly to minimize downtime; coordinate with MCCOG sections, external USMC organizations, and other DoD agencies as needed Requirements: Required Qualifications• Must be a U.S. citizen and able to obtain and maintain a government security clearance • Bachelor's degree in Information Technology, Cybersecurity, or Computer Science • CompTIA Security+ CE or equivalent DoD 8570/8140 IAM Level II baseline certification • DoD/NSS PKI Registration Authority Certification required • DoD/NSS Key Recovery Agent Certification required • Experience with or knowledge of DoD/NSS PKI RA/LRA Auditor processes • Experience with enterprise PKI help desk operations in a DoD environment Preferred Qualifications • Experience with NEATs, TMS, and Purebred mobile credential systems • Familiarity with Remedy/E-ITSM ticketing and MCCOG SharePoint environments • Experience supporting simultaneous NIPR and SIPR certificate operations Security: Requires the applicant to possess and maintain an active security clearance for the position. Overview: Mano Lani is looking for RA Technicians to support the PKI Enterprise Help Desk — the only PKI Enterprise help desk in the USMC — providing professional, courteous certificate lifecycle support to customers located throughout the world, including tactical and deployed environments.