Responsibilities include: Receive and dispatch emergency and non-emergency calls; Determine the priority of incoming calls and accurately relay information to dispatchers; Provide information, support, and guidance to callers in stressful situations; Serve as a primary liaison between callers and Police, Fire and EMS personnel; Send, receive, and disseminate confidential information; Enter and update information into statewide and national databases; and. You must possess or obtain the following certifications within the first six months of employment: Basic Dispatcher, Virginia Criminal Information Network (VCIN), and National Crime Information Center (NCIC) Operator Level A. Priority Dispatch certifications - Emergency Police, Fire, and Medical Dispatch (EPD, EFD, and EMDM).