The Technical Trainer also supports go-live activities and conducts process audits to ensure operational adherence to system processesResponsibilitiesTraining Planning & Delivery* Develop and manage training schedules for WMS implementations and system enhancements* Deliver instructor-led and hands-on training for warehouse operators, supervisors, and super users* Coordinate training sessions with site leadership and project teams* Facilitate classroom and floor-based training sessionsTraining Content Development* Create and maintain user guides, job aids, and process documentation* Develop role-based training materials for different warehouse functions (receiving, picking, packing, shipping, inventory)* Determines utilization and validates documentation through testing systems.* Conduct process enforcements during go-live and stabilization phases* Ensure operational teams are following defined WMS processes and scanning procedures* Identify process gaps and provide corrective coaching* Escalate training or process issues to project leadershipCollaboration* Partner with operations, IT, and implementation teams to align training with system configuration* Support superuser development at warehouse sites* Promote user knowledge sharing of the technical systems through the use of our social collaboration tool.*