UNKNOWN

ADAPTED_NOW

Location: Providence, RI, US, 02903PA Statewide, PA, USME Statewide, ME, USVA Statewide, VA, USDC Statewide, DC, USGA Statewide, GA, USWest Greenwich, RI, US, 02817DE Statewide, DE, USNY Statewide, NY, USStatewide, SC, USCT Statewide, CT, USNH Statewide, NH, USMI Statewide, MI, USTN Statewide, TN, USNJ Statewide, NJ, USIN Statewide, IN, USOH Statewide, OH, USTX Statewide, TX, USNC Statewide, NC, USWV Statewide, WV, USKY Statewide, KY, USMA Statewide, MA, USRI Statewide, RI, USMD Statewide, MD, USFL Statewide, FL, US. + Solution Planning and design: facilitate internal communication and alignment across sales, product, technical, and leadership teams to ensure consistent strategy, insight sharing, and competitive positioning that aligns with the prospect Lottery organization’s operating model and strategic objectives.

YEAR

Customer Development Manager Location: Providence, RI, US, 02903PA Statewide, PA, USME Statewide, ME, USVA Statewide, VA, USDC Statewide, DC, USGA Statewide, GA, USWest Greenwich, RI, US, 02817DE Statewide, DE, USNY Statewide, NY, USStatewide, SC, USCT Statewide, CT, USNH Statewide, NH, USMI Statewide, MI, USTN Statewide, TN, USNJ Statewide, NJ, USIN Statewide, IN, USOH Statewide, OH, USTX Statewide, TX, USNC Statewide, NC, USWV Statewide, WV, USKY Statewide, KY, USMA Statewide, MA, USRI Statewide, RI, USMD Statewide, MD, USFL Statewide, FL, US Requisition ID: 18953 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . Overview We are looking for an experienced Customer development manager in the iLottery presales team to act as an opportunity hunter, relationship builder, and win strategist responsible for driving early-stage opportunity development and leading strategic pursuits. In this role, you will proactively engage customers before RFPs, gather meaningful intelligence on needs and priorities, and shape win strategies in collaboration with sales, product, technical, and executive teams. You will thus ensure the organization is well-positioned, well-informed, and competitive long before solicitations are released. Responsibilities + Strategic opportunity qualification: identify, monitor, and track opportunities well in advance of formal RFPs; analyze customer priorities, market signals, procurement cycles, and competitive trends. + Discovery & Needs assessment: gather and consolidate business intelligence through customer meetings, tradeshows, product demonstrations, industry events, and benchmarking sessions to inform strategy and solution development. Support customer engagement activities such as capability briefings, solution discussions, and product demos to deepen understanding and shape customer perception. Must be willing to travel. + Value engineering: qualify opportunities based on customer fit, competitive positioning, required capabilities, and expected ROI; prepare and present disciplined go/no-go recommendations to leadership. + Solution Planning and design: facilitate internal communication and alignment across sales, product, technical, and leadership teams to ensure consistent strategy, insight sharing, and competitive positioning that aligns with the prospect Lottery organization’s operating model and strategic objectives + Cross-functional collaboration: act as the ‘voice of the prospect’, lead development of win themes, differentiators, and value propositions in partnership with cross-functional teams, ensuring alignment with customer needs and organizational capabilities. + Win theme development: provide strategic oversight and direction to proposal writing and design teams; ensure clear messaging, compliant structure, compelling visuals, and high-quality submissions delivered on time. + Stakeholder engagement: build relationships with C-suite and senior stakeholders at prospect Lottery organizations to act as a trusted advisor throughout the pre-sales cycle Success In This Role Will Look Like + Increased volume and quality of qualified early-stage opportunities entering the pipeline. + Improved win rates through strong customer engagement, early shaping activities, and effective pursuit strategy. + Delivery of compliant, high-quality, persuasive proposals that clearly demonstrate value and competitive differentiation. Qualifications + Industry knowledge: deep understanding of ilottery market entry strategies, licensing processes, omnichannel retail solutions, digital-native player experiences, and lottery regulatory environments. + Capture Management: demonstrated leadership of proposal writing and design teams; strong understanding of proposal structures, compliance requirements, and competitive positioning. + Analytical Prowess: proven analytical skills with experience evaluating customer needs, market trends, benchmarking and competitive landscapes; proficiency in CRM tools, pipeline management, and opportunity qualification frameworks. + Experience: 6+ years of experience in customer development, business development, capture management, or strategic pursuit roles; bachelor’s degree required or industry experience equivalent. Success Profile • Leading Complexity • Leading People • Leading the Business • Leading Self #LI-DAK #LI-Remote At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is$90,746 - $200,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

Brightstar Lottery

Customer Development Manager

Analysis Skills

Benchmarking

Business Development

Business Intelligence

Communication Skills

Cross-Functional

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Client Research

Diversity

Federal Laws and Regulations

Intelligence Gathering

Leadership

Licensing

Market Entry Strategy

Market Trend Analysis

Medical Conditions

Medical Genetics

Needs Assessment

Persuasion Skills

Pre-Sales

Product Demonstration

Product Positioning

Proposal Writing

Purchasing/Procurement

Regulations

Regulatory Compliance

Request for Proposals (RFP)

Retail

Retail Operations

Return on Investment (ROI)

Sales

Sales Cycle

Sales Pipeline

State Laws and Regulations

Strategic Planning

Technical Delivery

Time Management

Trade Shows

Value Engineering

Willing to Travel

FEED

OTHER

Provide verbal and written reports on prospecting, call logs and new business pipeline using the Customer Relationship Management (CRM) tool and other written content like business case presentations for capital expenditures. Mental Requirements: Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using computer terminal, AND/OR extensive reading.

JOB SUMMARY: Work with new and existing customers to develop new business and effectively manage existing business for the organization.	 Essential Job Duties and Responsibilities:  Conduct regular and focused sales activity for the Company including, but not limited to: • Researching and investigating potential new accounts; building a customer profile to outline the prospect/customer • Making sales calls to potential new accounts to develop new business opportunities and present quotes with primary focus on packaging segments • Generate Request for Quotations (RFQ) for new opportunities, this includes providing details on user inputs that are critical to developing a technical quotation. • Develop new business accounts with packaging prospect. • Managing existing business and develop new opportunities with these accounts.  • Reviews customer documentation; business plans, manufacturing agreements and contracts. Provide verbal and written reports on prospecting, call logs and new business pipeline using the Customer Relationship Management (CRM) tool and other written content like business case presentations for capital expenditures. • Responsible for hitting territory sales targets annually, new and existing business • Responsible in providing monthly and annual account sales forecast • Responsible for customer satisfaction, in all aspects of business engagement • Keeps management informed of changing market conditions within the region Supervisory Responsibilities: 	This position does not have any supervisory responsibilities. Requirements Minimum Qualification Standards: • Bachelor’s degree preferred, Business Management/Engineering a plus.  • Minimum of 5 years of experience related to sales and business development with a history of success • Exposure to the injection and/or extrusion blow molding processes and engineering is preferred. • Strong entrepreneurial skills, self-starter, requires little supervision. • Possess and maintain a valid and clean driver’s license. • Able to successfully complete Currier Plastics Business Development Playbook training. Knowledge, Skills, and Abilities: • Contribute to the overall success of the company by performing all assigned duties in a professional, timely, and accurate manner.  • Promote the Quality Improvement Process/Lean culture in customer facing decisions. • Maintain awareness of new trends, opportunities, and markets through self-education. • Complete required process steps and documentation within ISO 13485 quality system. Equipment, Machines, and Software Used: • Ability to operate general office equipment. Proficiency in MS Office tools like Outlook, Excel, Word and PowerPoint. CRM software Mental Requirements: Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using computer terminal, AND/OR extensive reading. Physical Requirements: Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arms and/or leg controls requires exertion of forces greater than that for Sedentary Work and the employee sits most of the time, the job is rated for Light Work. Ability to sit, stand and walk for sustained periods of time. Acute speaking and listening is imperative for communication with the customer. Communication Skills: Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the public.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management of own organization or outside organizations. Math Skills: Ability to Ability to add, subtract, multiply and divide, use units of measure, fractions, and decimals, calculate interest, proportions, percentages. Ability to apply concepts of algebra and geometry and interpret bar graphs.  Environmental Conditions: The employee is subject to both inside and outside environmental conditions: activities occur inside and outside. Safety, Protective Clothing and Gear Requirements: Safety requirements for this position include, but are not limited to, eye protection when on the production floor and in the tool and room hair nets and coats in production areas.  Employees must follow any additional safety requirements as posted in specific job areas. BenefitsStandard Health, Dental, Vision Benefits.Generous PTO.401K Match.

Training and Development Jobs in Cortland, NY

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Training and Development Jobs in Cortland, NY

Customer Development Manager Brightstar Lottery

Business Development Manager (Healthcare experience) Currier Plastics

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