li class="MsoNormal" style="background-color:white;color:black;line-height:13.5pt;margin-bottom:0in;margin-right:0px;margin-top:0px;padding:0px">Ability to effectively present information, deliver training, and respond to questions from groups of managers, clients, customers, and the general public required. Identify and assess the training needs of the organization through job analysis, knowledge gaps, operational analysis, and consultation with other SOFIE network leadership.