Demonstrated ability to train, coach, and develop others Strong verbal and written communication skills Ability to build strong relationships while setting clear expectations and providing direct feedback High level of accountability and ownership for contractor success Strong organizational skills with the ability to manage multiple contractors and projects simultaneously Ability to identify performance issues, determine root causes, and develop practical solutions Comfortable learning and teaching software applications, workflows, and operational processes Ability to thrive in a fast-paced environment where processes and priorities continue to evolve. Experience in contractor management, training, operations, construction, roofing, solar, or field services Experience onboarding or developing contractors, vendors, or other external partners Familiarity with roofing or residential construction processes Experience evaluating performance using operational metrics, quality data, and customer feedback.