Maintain shop productivity by optimizing the work plan- Coordinate with district billing clerks as necessary- Other projects and tasks as assigned by supervisor**_Address: 2470 Westbelt Dr, Columbus, OH 43228_****Qualifications:**- 2 years of customer service experience required- At least 1 year of hands on mechanical experience required- 2 years of supervisory experience preferred- At least 2 years of service department administration preferred- High School diploma or equivalent required- Associates Degree, Technical School Degree, or Bachelors Degree preferred- ASE certification preferred- Prior experience with service scheduling programs and diagnostic programs preferred- The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management- The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.- Assure that all Penske Rental units are maintained and prepared for customers- Ensure parts are available for scheduled work- Hold vendors accountable for quality and adherence to schedule for outside work- Provide customer service, assuring customers are satisfied and will return for additional business.-