When working in surgical waiting areas, proactively rounds on patients utilizing HURON rounding tool and provides immediate response when requested by department leadership to visit patients who are escalating and need quick de-escalation in house during non-Patient Relations hours. Essential Functions: Demonstrates knowledge of exceptional customer service and exhibits expected behaviors exemplifying the TGH Values [Integrity, Compassion, Accountability, Excellence, and Courage] during all interactions with patients/guests, members of the care team, and all other external entities.