Support customer service team tasks as required including, but not limited to: Commercial and Residential data entry, phone support with ability to work in and/or back-up all incoming call queues, email, and social media, researching customer issues and inquiries using all available resources, processing account adjustments, ensuring completion of Recycling Rebates, Route Auditor findings and updating database worksheet and ensuring that residential and commercial work orders are reviewed and closed. Ensure completion of monthly audit report (Cognos), data entry, billing and auditing of designated accounts such as homeowner associations, apartment complexes, and mobile home parks audits for residential and commercial order entry.