Ann Arbor, MI30+ days ago
Provides prospects with appropriate information regarding the community as requested (Essential) Performs general administrative functions such as answering phones, typing, copying, faxing, filing, and other duties as assigned (Essential) Assists with the preparation of marketing materials including brochures and flyers that pertain to homes for sale (new, pre-owned, and brokered homes), community events, and other related materials as directed by their manager (Essential) Assists prospective residents by checking the status of Sun Homes inventory (Essential) Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community/Sales Manager or Sales Supervisor (Essential) Refers all sales prospects to Community/Sales Manager or Sales Supervisor, completes prospect card, and enters lead into NetSuite in a timely manner Coordinates with the Underwriting department to obtain approvals on prospective resident applicants; tracks all approvals and denials Reviews and codes invoices and statements for Community/Sales Manager or Sales Supervisor approval Handles and resolves resident/customer routine questions and inquires in a timely and professional manner. Fields comments, suggestions, and complex situations to the appropriate manager Ensures office supplies are sufficiently stocked and prepares supply orders as needed Prepares and prints communications such as lease agreements, addendums to lease agreements, and notices to vacate as necessary Assists with planning and coordinating resident relations events and activities within the community Maintains records and files in accordance with the Operations Manual Completes new move-in incentive requests for non-Sun Homes deals Other duties as assigned Requirements High School Diploma or GED (Required) 1 year in in a sales coordinator or in another administrative position (Required) Strong customer service skills Good problem-solving skills Excellent verbal and written communication skills Professional appearance Intermediate to advanced computer proficiency with the ability to use the Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner Must have a valid drivers license REWARDING BENEFITS At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed.