OTHER

FEED

UNKNOWN

Compliance/Safety* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. Revenue Cycle Support* Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments.

Overview:
<table align="center" border="0"><tbody><tr><td><div><strong>This is a remote role open to residents of Arizona only.</strong></div><div> </div><div>The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart.</div><div><br/>Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management.</div></td></tr></tbody></table>

Responsibilities:
<div class="custom_comp_row " id="custom_comp_9_1"><div><div class="paddingMediumSides custom_comp_row__wrapper"><table><tbody><tr><td><div class="paddingSmallTopBottom"><strong>Patient Registration and Scheduling</strong></div><div class="paddingSmallBottom" id="custom_comp_text_9_1"><div>* Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.<br/><br/>* Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services.<br/><br/>* Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services.<br/><br/>* Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.<br/><br/>* Provides explanation of legal forms and secures signature of patient/authorized party as required for services.<br/><br/>* Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.</div></div></td></tr></tbody></table></div></div></div><div class="custom_comp_row custom_comp_row--with-divider" id="custom_comp_9_2"><div class="paddingMediumSides custom_comp_row__wrapper"><div class="custom_comp_row__icons"> </div><table><tbody><tr><td><div class="paddingSmallTopBottom"><strong>Eligibility/Authorization Management</strong></div><div class="paddingSmallBottom" id="custom_comp_text_9_2"><div>* Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services.<br/><br/>* Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.<br/><br/>* Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented.<br/><br/>* Demonstrates basic knowledge of CPT, ICD10 diagnosis coding documentation as required for medical services.</div></div></td></tr></tbody></table></div></div><div class="custom_comp_row custom_comp_row--with-divider" id="custom_comp_9_3"><div class="paddingMediumSides custom_comp_row__wrapper"><div class="custom_comp_row__icons"> </div><table><tbody><tr><td><div class="paddingSmallTopBottom"><strong>Financial Counseling</strong></div><div class="paddingSmallBottom" id="custom_comp_text_9_3"><div>* Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers.<br/><br/>* Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s).<br/><br/>* Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps.</div></div></td></tr></tbody></table></div></div><div class="custom_comp_row custom_comp_row--with-divider" id="custom_comp_9_4"><div class="paddingMediumSides custom_comp_row__wrapper"><div class="custom_comp_row__icons"> </div><table><tbody><tr><td><div class="paddingSmallTopBottom"><strong>Revenue Cycle Support</strong></div><div class="paddingSmallBottom" id="custom_comp_text_9_4"><div>* Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments.<br/><br/>* Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance.</div></div></td></tr></tbody></table></div></div><div class="custom_comp_row custom_comp_row--with-divider" id="custom_comp_9_5"><div class="paddingMediumSides custom_comp_row__wrapper"><div class="custom_comp_row__icons"> </div><table><tbody><tr><td><div class="paddingSmallTopBottom"><strong>Compliance/Safety</strong></div><div class="paddingSmallBottom" id="custom_comp_text_9_5"><div>* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.<br/><br/>* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.<br/><br/>* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.<br/><br/>* Completes all company mandatory modules and required job specific training in the specified time frame.</div></div></td></tr></tbody></table></div></div>

Qualifications:
<div id="section_4"><div class="uxPanelWrapper"><div class="header"><div class="wrapper"><div><table border="0"><tbody><tr><td><strong>Education</strong></td></tr></tbody></table></div></div></div></div><div class="uiPadding"><ul><li class="paddingMediumBottom">High School Diploma or GED- Required</li><li class="paddingMediumSides paddingSmallBottom"><div id="jdb_custom_expandable_freeText">Medical Terminology Coursework- Preferred</div></li></ul></div></div><div id="section_11"><div class="uxPanelWrapper"><div class="header"><div class="wrapper"> </div></div></div><div class="uiPadding"><div class="paddingMediumSides paddingSmallBottom"><div id="jdb_custom_expandable_freeText"> </div></div></div></div><div id="section_10"><div class="uxPanelWrapper"><div class="header"><div class="wrapper"><div><table border="0"><tbody><tr><td><strong>Experience</strong></td></tr></tbody></table></div></div></div></div><div class="uiPadding"><ul><li class="paddingMediumBottom">Basic level of computer skills including keyboarding of 25 - 35 word per minute- Preferred</li><li class="paddingMediumSides paddingSmallBottom"><div id="jdb_custom_expandable_freeText">1 year of call center or customer service experience, or 1 year of experience in a medical facility- Preferred<br/></div></li><li class="paddingMediumSides paddingSmallBottom"><div id="jdb_custom_expandable_freeText">Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred<br/></div><div> </div><div> </div></li></ul><div>Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.</div></div></div>

Northern Arizona Healthcare Corporation

Patient Scheduling Representative - AZ Remote (must reside in AZ)

Call Centers

Call Volume

Computer Software

Corporate Policies

Current Procedural Terminology (CPT)

Customer Support/Service

Data Entry

Demographics

Direct Data Entry

Documentation

Electronic Medical Records

Environmental Monitoring

Federal Laws and Regulations

Fire Alarm

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

High School Diploma

Hospital

ICD-10

Insurance

Insurance Documentation

Medicaid

Medical Coding

Medical Records

Medical Terminology

Medical Treatment

Medicare

Microsoft Excel

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

PBX (Private Branch eXchange)

Patient Care

Patient Care Authorizations

Patient Confidentiality

Patient Education

Project Tracking

Reconciliation

Regulations

Regulatory Compliance

Safety Compliance

Safety Training

Safety/Work Safety

Schedule Development

Standards Development

State Laws and Regulations

Surgical Procedures

Third-Party Payer

Time Management

Training Program

Worker's Compensation

[AW]-iCims

Perform Teller transactions, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier’s checks, cash Series EE Bonds, sell travel cards, process credit card advance requests, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

About the Role:
<p style="margin:0px">Join one of the best banks in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 5 years in a row! <a href="https://www.foothillsbank.com/about/our-story" rel="noopener nofollow noreferrer" style="color:#000000" target="_blank" title="Recognitions">Learn More About Our Recognitions!</a><br/></p><p style="margin:0px"> </p><p style="margin:0px">This is a part-time role, with a Monday-Friday schedule, 30 hours per week.</p><p style="margin:0px"> </p><p style="margin:0px"><strong>SUMMARY: </strong></p><p style="margin:0px"> </p><p style="margin:0px">As a primary contact for bank customers, Tellers/New Accounts Reps are responsible for developing and retaining customer relationships through providing a consistent level of exceptional service. Proactively work to develop and maintain long-standing customer relationships. Greet, listen, engage, and actively profile to ascertain your customer’s needs and present sound and mutually beneficial financial solutions. Maintain high quality personal performance and professional standards and actively request support and training as needed. </p><p style="margin:0px"> </p><p style="margin:0px"><strong>DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Assist with wide variety of customer services including opening and maintaining consumer and business deposit and savings accounts, safe deposit boxes, and e-banking products in an efficient manner.  Prepare associated documentation and scan for record retention purposes.</li><li>Assist customers with opening CDs/IRAs and educate customers as to penalties, earnings, etc.</li><li>Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.</li><li>Perform Teller transactions, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier’s checks, cash Series EE Bonds, sell travel cards, process credit card advance requests, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.  </li><li>Possess a basic knowledge of bank products to include deposit products such as checking, savings, money market, CDs, and e-banking.  </li><li>Promote High Performance Checking Tell-A-Friend Program.  Maintain balancing record by correctly balancing cash daily, locates overages or shortages, sells excess cash to vault and maintains established cash levels in drawer.  Sorts, counts, and wraps money to be transferred to the vault.  Assist customers with safe deposit entries.</li><li>Primarily responsible for developing and retaining customer relationships.  </li><li>Play an integral role in bank growth by meeting customer’s needs while maintaining profitability and proactively finding opportunities to enhance customer relationships.</li><li>Responsible for identifying customer needs through active listening and profiling and fulfilling their needs with appropriate products and services.</li><li>Act promptly on customer requests, following through on commitments and obligations.  Ask follow-up questions to determine if customer needs and expectations have been addressed.  Process ATM and debit card disputes, escalate as necessary.</li><li>Maintain proficient knowledge of bank and loan products and services to effectively present the appropriate solutions to the customer.</li><li>As a representative of the bank, responsible for conducting yourself at all times in a positive and professional manner while maintaining a professional appearance and treating everyone with dignity and respect.</li><li>Answer incoming calls, answer inquiries, direct calls, takes messages and returns call.</li><li>Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures.</li><li>Accountable for maintaining accuracy and attention to detail in all aspects of the job.</li><li>Responsible for keeping all information related to customers, co-workers and the bank private and confidential.  Assure that any private information is accessed only as it pertains to the performance of your position, being aware of others who can hear your conversations or view private information.</li><li>Proactively protect the bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and the bank.</li><li>Complete all required annual compliance training and continuing education to stay current with bank policy, regulations and licensing requirements.</li><li>Responsible to stay aware of and adhere to the banks security policy. Notify management of any situation that may cause a security risk.</li><li>Regular and predictable attendance is an essential function of this job to accomplish, among other things, in-person contact with customers.</li><li>Additional duties as requested or assigned.</li><li>Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.</li></ul>

About You:
<p style="margin:0px"><strong>QUALIFICATIONS:</strong></p><ul><li style="color:black">High school diploma or equivalent</li><li style="color:black"><p style="margin:0px">Minimum of six months of banking experience, including cash handling and customer service experience.</p></li></ul><p style="margin:0px"> <strong>KNOWLEDGE, SKILL, ABILITY:</strong></p><ul><li style="color:black">Ability to understand and follow written and oral instructions.</li><li style="color:black">A high level of customer service and interpersonal skills to communicate effectively throughout the bank and to represent the bank positively to current and potential customers.</li><li style="color:black">Ability to operate a computer and other standard office equipment, such as copier and fax machine.</li><li style="color:black">Accurate and proficient typing skills and experience inputting data at a fast pace.</li></ul><p style="margin:0px"><strong>WORK ENVIRONMENT:  </strong></p><p style="margin:0px"> </p><p style="margin:0px">Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.</p><p style="margin:0px"> </p><p style="margin:0px"><strong>PHYSICAL DEMANDS:</strong> </p><p style="margin:0px"> </p><p style="margin:0px">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p style="margin:0px"> </p><p style="margin:0in 0in 10pt">While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.<br/></p><p style="margin:0in 0in 10pt">Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.</p><p style="margin:0in 0in 10pt">Specific lifting abilities required by this job include: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. </p><p style="margin:0in 0in 10pt">Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.</p>

What We Offer:
<p style="margin:0in"><strong>COMPENSATION & BENEFITS:</strong> Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details</p><p style="margin:0in"> </p><p style="margin:0in"><em><strong>We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.</strong></em></p><p style="margin:0in"><em><strong> </strong></em></p><p style="margin:0in"><em><strong>Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.</strong></em></p><p style="margin:0in"><em><strong> </strong></em></p><p style="margin:0in"><em><strong>No Recruiters or unsolicited agency referrals please.</strong></em></p>

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Patient Scheduling Representative - AZ Remote (must reside in AZ) Northern Arizona Healthcare Corporation

Teller/New Accounts Representative Foothills Bank

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