ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Collects information and makes determination of necessary actions regarding the establishment and/or enforcement of court orders (e.g., contempt, arrears, emancipations, credits, wage withholdings, over payments, entries, agreed entries, FIDM, liens, drivers' license suspension, bench warrants, administrative and judicial processes, IRS offset, criminal non-support, and Interstate.) Ability to comprehend complicated program rules and regulations and take appropriate action; define problems, collect data, establish facts and draw valid conclusions; use proper research methods in gathering data; gather, collate & classify information; calculate fractions, decimals and percentages; handle sensitive inquiries from and contacts with officials and the general public.