Embodies excellent customer service by upholding a professional attitude as a representative of the department when interacting with guests, visitors, patients, and employees; resolves patient and visitor complaints in a timely and efficient manner; obtains feedback information from patients in order to assess overall service performance; advocates for patient care by communicating directly with Registered Dietitians, Certified Dietary Managers, or other necessary personnel in order to fulfill specialized patient requests; serves in the department command center and follows emergency procedures as directed by the incident commander; communicates with nursing staff regarding patients who need special accommodations such as isolation trays, insulin patients, therapeutic needs, allergies, etc. Offers appropriate menu selections to patients and guests in accordance with physician-prescribed diet restrictions; obtains patient meal orders via electronic menu management system in conjunction with phone system, and routes tickets to kitchen for tray assembly; follows established call center and bedside scripting in order to obtain room service meal orders; advises patients on allowable food items based on prescriptive diet order; applies necessary changes to patient meal orders to meet established meal goals.