User Experience Designer WOOD Federal SolutionsUser Experience DesignerFt. Meade, MD$100,000–$175,000 / yearThis role is suited for a senior UX professional who can lead design efforts across the project lifecycle and collaborate closely with technical teams and stakeholders to deliver intuitive, effective user experiences for complex systems. Bachelor’s degree in Computer Science or a related discipline from an accredited college or university Four (4) additional years of relevant UX design experience on comparable projects may be substituted in lieu of a degree.
NewUser Experience Designer 2 Lentech Inc.User Experience Designer 2Annapolis Junction, MDFull timeResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
NewUser Experience Designer 2 T-Rex Solutions LLCUser Experience Designer 2Annapolis Junction, MD$120,000–$160,000 / yearLeading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems. Working knowledge of both qualitative discovery methods (usability testing, contextual inquiry) and quantitative data collection methods (surveys, analytics review, A/B testing, card sorting, tree testing, session observation).
User Experience Designer, Level 2 AvaloreUser Experience Designer, Level 2Annapolis Junction, MarylandResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
Senior User Experience (UX/UI) Designer (NSF) Ripple EffectSenior User Experience (UX/UI) Designer (NSF)Rockville, MD$92,560–$106,433In this role, you will respond to publishing and editing requests from Ripple and/or client staff, creating webpages, news and event items, official funding and guidance documents, and other content using the Drupal Content Management System (CMS). Established in 2003, and named as one of the “Best and Brightest Companies to Work For” since 2020, Ripple Effect has earned acclaim for delivering unparalleled consulting services and top-tier talent across federal, private, and non-profit sectors.
NewUser Experience Designer 2 LentechUser Experience Designer 2Annapolis Junction, MarylandResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
Senior‑Level User Experience Designer (JavaScript) IDS InternationalSenior‑Level User Experience Designer (JavaScript)Annapolis Junction, MDFull timeCombining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems.
Senior‑Level User Experience Designer (JavaScript) ProObject IncSenior‑Level User Experience Designer (JavaScript)MD$145,000–$165,000 / yearIDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems. To apply for this role, please apply here: https://idsinternational.applytojob.com/apply/mjbMqlu9xh/SeniorLevel-User-Experience-Designer-JavaScript .
Adjunct Faculty, User Experience (UX) Design Maryland Institute College of ArtAdjunct Faculty, User Experience (UX) DesignBaltimore, MarylandPhysical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Program Description: The purpose of the Bachelor’s of Design in User Experience (UX) Design degree is to equip individuals with the technical art and design skills to become UX designers while also preparing them to engage with UX design as a professional practice.
Senior User Experience Designer (UX) Leidos Holdings IncSenior User Experience Designer (UX)Fort George G. Meade, MDThe designer will conduct user research to understand user needs, behaviors, and pain points to write and maintain front-end code for implementing UX designs and ensure seamless integration with backend systems. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Senior‑Level User Experience Designer (JavaScript) IDS International Government Services LLCSenior‑Level User Experience Designer (JavaScript)MD$145,000–$165,000 / yearCombining operational expertise with an intimate understanding of today's greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems.
Adjunct Faculty, User Experience (UX) Design Maryland Institute, TheAdjunct Faculty, User Experience (UX) DesignBaltimore, MD$4,515–$7,656Physical Demands: • While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Program Description: The purpose of the Bachelor's of Design in User Experience (UX) Design degree is to equip individuals with the technical art and design skills to become UX designers while also preparing them to engage with UX design as a professional practice.
Director of Digital Products & User Experience Design American Speech-Language- Hearing Assoc.Director of Digital Products & User Experience DesignRockville, MarylandThe Director of Digital Products and User Experience Design is responsible for developing an exemplary digital customer experience across the association’s mobile, community, collaboration, enterprise search, and select ASHA digital products. To accomplish responsibilities listed above, the incumbent has contact with: ASHA Staff to: Works collaboratively with IS developers, business system analysts, project managers and stakeholders to continuously improve products and programs.
User Experience Designer Envision Innovative SolutionsUser Experience DesignerAnnapolis Junction, MDResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Support UX Lead by conducting user research sessions (interviews, usability tests, contextual inquiries) to collect raw behavioral and attitudinal data.
User Experience Designer - AI/ML TS/SCI w Poly Peraton IncUser Experience Designer - AI/ML TS/SCI w PolyLaurel, MD$135,000–$216,000 / yearResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Analyze and provide solutions for project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
NewPrincipal End User Experience / Desktop Automation Engineer - TS/SCI w/Poly GD Information TechnologyPrincipal End User Experience / Desktop Automation Engineer - TS/SCI w/PolyAnnapolis JunctionPrincipal End User Experience / Desktop Automation Engineer We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
New26-2287: User Experience/ Service Designer - Baltimore, MD Navitas Business Consulting26-2287: User Experience/ Service Designer - Baltimore, MDBaltimore, MDFull timeYou will collaborate closely with agency partners, uncover deep customer insights, and help teams translate those insights into measurable improvements in service delivery, digital experiences, and program performance. With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
User Experience Designer WOOD Consulting ServicesUser Experience DesignerFt. Meade, Maryland$100,000–$175,000 / yearThis role is suited for a senior UX professional who can lead design efforts across the project lifecycle and collaborate closely with technical teams and stakeholders to deliver intuitive, effective user experiences for complex systems. Bachelor’s degree in Computer Science or a related discipline from an accredited college or university Four (4) additional years of relevant UX design experience on comparable projects may be substituted in lieu of a degree.
Senior User Experience (UX) Software Engineer TS/SCI w/Poly Peraton IncSenior User Experience (UX) Software Engineer TS/SCI w/PolyMD$146,000–$234,000 / yearBenefits: Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, and eligibility to participate in an attractive bonus plan. The team is seeking a highly motivated User Experience software engineer to support development and software solutions to support data tracking and metrics solutions.
User Experience Designer – AI/ML TS/SCI w Poly PeratonUser Experience Designer – AI/ML TS/SCI w PolyLaurel, Maryland$135,000–$216,000 / yearFull timeResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Analyze and provide solutions for project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
Senior User Experience (UX) Software Engineer - TS/SCI w/Poly PeratonSenior User Experience (UX) Software Engineer - TS/SCI w/PolyAnnapolis Junction, Maryland$146,000–$234,000 / yearFull timePeraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, and eligibility to participate in an attractive bonus plan. Responsibilities: The team is seeking a highly motivated User Experience software engineer to support development and software solutions to support data tracking and metrics solutions.
Senior User Experience Researcher (Hybrid) M&T Bank CorpSenior User Experience Researcher (Hybrid)MD$113,300–$188,800 / yearYou will develop relationships and work closely with leaders in Product Management, Software Engineering, Marketing, and Business to solve complex challenges and craft powerful experiences that highlight our products' unique capabilities and personalities. Designs and executes primary research to explore user behaviors and motivations through surveys, ethnography, in depth interviews, concept testing, stakeholder interviews, workshop facilitation, usability testing, and heuristic evaluations.
NewUser Experience/Service Designer (ON-SITE) COMSOUser Experience/Service Designer (ON-SITE)Baltimore, MD$80,000–$90,000 / yearEngage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program.
NewDirector of Digital Products & User Experience Design American Speech-Language-Hearing AssociationDirector of Digital Products & User Experience DesignRockville, MDA. General Description: The Director of Digital Products and User Experience Design is responsible for developing an exemplary digital customer experience across the association's mobile, community, collaboration, enterprise search, and select ASHA digital products. Contacts: To accomplish responsibilities listed above, the incumbent has contact with: ASHA Staff to: Works collaboratively with IS developers, business system analysts, project managers and stakeholders to continuously improve products and programs.
Senior User Interface Developer [Some Telework] GD Information TechnologySenior User Interface Developer [Some Telework]Annapolis JunctionROLE REQUIREMENTS: The candidate will collaborate with systems and software engineers and other User Interface developers to design, develop, release, and support User Interfaces for multiple feature sets deployed within an enterprise workflow platform. Collaborate with with systems and software engineers and other User Interface developers to design, develop, release, and support User Interfaces for multiple feature sets deployed within an enterprise workflow platform.
NewPrincipal User Interface (UI) Developer - Active TS/SCI with Polygraph Macpower Digital Assets Edge Private LimitedPrincipal User Interface (UI) Developer - Active TS/SCI with PolygraphColumbia, MD$150,000–$269,000 / yearBachelor's degree in Computer Science or related field with 20+ years of software development experience. Collaborate with Subject Matter Experts and Systems Engineers to meet user experience needs.
Cleared User Interface Developer Yellow Duck Technologies Inc.Cleared User Interface DeveloperAnnapolis Junction, MDResponsibilities include developing and maintaining user interfaces to support mission, collaborating closely with the tech lead on technical decisions and the product roadmap, interacting with customers to resolve issues and propose new features, and supporting the testing and deployment of production applications. Yellow Duck Technologies is actively seeking talented UI developers who hold TS/SCI clearance with FSP.
User Profile Management Systems Administrator - TS/SCI with Polygraph GD Information TechnologyUser Profile Management Systems Administrator - TS/SCI with PolygraphAnnapolis Junction, MarylandAs a User Profile Management Systems Administrator supporting CIS, you will maintain, secure, and optimize enterprise user profile management systems that ensure consistent, reliable user experiences across multinetwork desktop, VDI, and cloud environments. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Web-based User Interface Software Engineer Johns Hopkins University Applied Physics Laboratory LLCWeb-based User Interface Software EngineerLaurel, MDWe apply expertise and use sophisticated tools to lead the design, prototyping, development, analysis, evaluation, and transition of advanced mission planning systems for multiple sponsors to support multiple warfighter missions and multi-echelon planning needs in support of revolutionizing the art of defense. This is a unique opportunity to dive deep into both software engineering and mission planning while using your skills to design, develop, and test User Interfaces for military planning tools associated with air and missile defense (AMD).
ITOS User Interface Software Engineer Orbis OperationsITOS User Interface Software EngineerMarylandRequired Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compartmented Information (SCI) level and appropriate level Polygraph Role Description: Responsible for the development of the ITOS User Interface. Cloud Experience: 1-5 years demonstrated work experience with distributed scalable Big Data Store (NoSQL) such as Hbase, CloudBase/Acumulo, Big Table, etc.
End User Support Specialist Excentium IncEnd User Support SpecialistMDEND-USER SUPPORT Position Summary: The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. The position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access.
Web-based User Interface Software Engineer Johns Hopkins Applied Physics LaboratoryWeb-based User Interface Software EngineerLaurel, MarylandFull timeWe apply expertise and use sophisticated tools to lead the design, prototyping, development, analysis, evaluation, and transition of advanced mission planning systems for multiple sponsors to support multiple warfighter missions and multi-echelon planning needs in support of revolutionizing the art of defense. This is a unique opportunity to dive deep into both software engineering and mission planning while using your skills to design, develop, and test User Interfaces for military planning tools associated with air and missile defense (AMD).
End User Support Specialist Digital Management LLCEnd User Support SpecialistMD5% IT Asset & Inventory Support - Assist in the completion and capture of physical inventory for DoIT supported sites and support the process for capturing moves, adds, and changes so as to reconcile with the asset database and ensure inventory is maintained accurately in accordance with DoIT asset policies. Ensure desktop computers interconnect with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
User Terminal System Specialist Telesat CorpUser Terminal System SpecialistBethesda, MDTelesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years.
Senior User Terminal Antenna and RF Specialist Telesat CorpSenior User Terminal Antenna and RF SpecialistBethesda, MDTelesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years.
User Terminal Product Manager Telesat CorpUser Terminal Product ManagerBethesda, MDTelesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and government users by delivering a combination of high capacity, security, resiliency, and affordability with ultra-low latency and fiber-like speeds. Telesat Nasdaq and TSX TSX is a leading global satellite operator providing reliable and secure satellite-delivered communications solutions worldwide to broadcast telecommunications, corporate, and government customers for over 55 years.
Aero User Terminal Product Manager Telesat CorpAero User Terminal Product ManagerBethesda, MDTelesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and government users by delivering a combination of high capacity, security, resiliency, and affordability with ultra-low latency and fiber-like speeds. Telesat Nasdaq and TSX TSX is a leading global satellite operator providing reliable and secure satellite-delivered communications solutions worldwide to broadcast telecommunications corporate and government customers for over 55 years.
End User Support Specialist Excentium, Inc.End User Support SpecialistJoint Base Andrews, MDThe position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access. The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program.
Senior Infrastructure and End User Technology Operate support Consultant - Non Voice Deloitte Touche Tohmatsu LtdSenior Infrastructure and End User Technology Operate support Consultant - Non VoiceBaltimore, MD$135,000–$145,000 / year5+ years of experience with the following: Application packaging for Microsoft Intune, VMware Horizon Administration, Windows 365 Cloud PCs, Omnissa Horizon Next-Gen, PDQ Connect - Software/Patch Deployment, Microsoft Intune, Microsoft Azure Virtual Desktops (AVD), Nerdio Manager for Enterprise, Control Up, collaboration tools such as MS Teams. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
User Support Specialist - TS/SCI SunayuUser Support Specialist - TS/SCIBethesda, MDProactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement. As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas: Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
User Support Specialist SercoUser Support SpecialistAnnapolis, MDThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Senior Manager, User Research Xometry IncSenior Manager, User ResearchNorth Bethesda, MD$180,000–$200,000 / yearXometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. The estimated base salary range for new hires into this role is $180,000-$200,000.00 annually + commission depending on factors such as job-related skills, relevant experience, and location.
End User Support Technician Tier 2 designDATAEnd User Support Technician Tier 2Gaithersburg, MarylandFull timeHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
TARCES Computer User Support Specialist: Multiple Levels Torch TechnologiesTARCES Computer User Support Specialist: Multiple LevelsPatuxent River, Maryland$41,000–$145,000 / yearTorch Technologies is seeking a TARCES Computer User Support Specialist to join our team supporting the Tactical and Remote Command, Control, Communications, Computers, Cyber, and Intelligence (C5I) Edge Systems (TARCES) that are part of commercial and militarized vehicles, small and large crafts, transit cases, mobile communications, fixed base stations, command centers, and intelligence systems. Several factors can influence the salary for a position including but not limited to, Federal Government contract labor categories and contract wage rates, geographic location, business considerations, scope and responsibilities of the position, local or other applicable market conditions, and internal equity.
Senior Manager, User Research XometrySenior Manager, User ResearchNorth Bethesda, MD$180,000–$200,000 / yearXometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. The estimated base salary range for new hires into this role is $180,000-$200,000.00 annually + commission depending on factors such as job-related skills, relevant experience, and location.
End User Support Technician Tier 2 Doyon Properties IncEnd User Support Technician Tier 2Gaithersburg, MDHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
NewIntranet Experience & Information Architecture Specialist IBSSIntranet Experience & Information Architecture SpecialistSilver Spring, MDIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Talent Acquisition department at Recruiting@ibsscorp.com. IBSS is seeking an Intranet UX & Information Architecture Specialist to support the NOAA National Weather Service (NWS) Office of the Assistant Administrator (OAA) under the Program Management Support Services contract.
Staff Product Manager, Post-Order Experience Xometry IncStaff Product Manager, Post-Order ExperienceNorth Bethesda, MDA critical component of this role is identifying and championing AI-driven business opportunities-leveraging machine learning to predict delays, automate support, and provide smarter, proactive transparency to our customers. Data-Driven Problem Solving: Use a rigorous, analytical approach-leveraging experimentation frameworks and user research-to solve customer pain points and drive improvements in CSAT, NPS, and retention.
Staff Product Manager, Post-Order Experience XometryStaff Product Manager, Post-Order ExperienceNorth Bethesda, MDA critical component of this role is identifying and championing AI-driven business opportunities—leveraging machine learning to predict delays, automate support, and provide smarter, proactive transparency to our customers. Data-Driven Problem Solving: Use a rigorous, analytical approach—leveraging experimentation frameworks and user research—to solve customer pain points and drive improvements in CSAT, NPS, and retention.
Senior Manager, Experience Strategy & Web Performance Covista IncSenior Manager, Experience Strategy & Web PerformanceColumbia, MD$80,336.75–$145,077.09 / yearCovista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. This leader manages UX and CRO capabilities within their team and operates in a highly matrixed environment, partnering closely with Web Managers, Analytics, Technology, Marketing and Search leadership.