Director of User Research Bloomberg Industry GroupDirector of User ResearchArlington, VirginiaYou will build a centralized research capability, bring structure to how teams engage with research, and ensure insights are consistently translated into decisions that improve product outcomes. What You Need to Have : 10+ years of experience applying user research to product development for complex, web-based or platform-level products, with increasing scope and leadership responsibility.
Scientific User Engagement Expert Black Canyon ConsultingScientific User Engagement ExpertBethesda, MarylandThis role will focus on engaging researchers, data submitters, developers, and other technical users by developing and leading collaborative activities such as webinars, workshops, codeathons, scientific forums, and conferences. Black Canyon Consulting (BCC) is seeking a Scientific User Engagement Expert to support the modernization of one of the world’s largest public repositories of high-throughput sequencing data.
Actionet, Inc. Careers - End User Project Manager ActioNet, Inc.Actionet, Inc. Careers - End User Project ManagerRockville, MDActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. The BPA Call Project Manager provides overall leadership and management for the End User Computing (EUC) BPA Call, overseeing service delivery across Call-Wide Responsibilities, End User Management and Deployment, and Help Desk Services.
End User Project Manager ActioNet IncEnd User Project ManagerArlington, VAActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. The BPA Call Project Manager provides overall leadership and management for the End User Computing (EUC) BPA Call, overseeing service delivery across Call-Wide Responsibilities, End User Management and Deployment, and Help Desk Services.
NewUser Support Specialist Avalore, LLCUser Support SpecialistArlington, VA$67,000–$117,000 / yearThe User Support Specialist will provide basic support such as handling user requests, basic troubleshooting, and documentation via ticketing systems like ServiceNow or Jira. Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
User Engagement SETA Representative Science Applications International CorpUser Engagement SETA RepresentativeChantilly, VA$160,001–$200,000 / yearIn this role, you will leverage your expertise to ensure the effective alignment of NRO capabilities with evolving mission requirements across various stakeholders, including Field and Service Representatives, Intelligence Community (IC) organizations, and Department of Defense (DoD) partners. Key Responsibilities: Your duties will include, but are not limited to: Executive Support and Briefings: Develop preparatory briefings, data sets, and materials to ensure MID Front Office leadership is informed and equipped for senior-level NRO meetings.
Journeyman Computer User Support Specialist Empower AI Inc.Journeyman Computer User Support SpecialistWASHINGTON, Washington, DC.Full timeThe Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs supported in the environment.
NewEnd User Resource Specialist CACIEnd User Resource SpecialistArlington, VirginiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. This candidate will help to mentor a team of 14 IT deskside technicians who provide IT support to end users and end user hardware (laptops, desktop, VDI, mobile devices, printers, etc.).
Senior Specialist, Systems Engineer - User Acceptance Tester L3Harris Technologies IncSenior Specialist, Systems Engineer - User Acceptance TesterSpringfield, VA$106,500–$197,500 / yearThe successful candidate will support a high performing team of Government and Contractor professionals by testing software releases to ensure they function correctly, documenting failed test cases, and documenting any changes or updates needed to existing procedures. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
User Interface SME Goldbelt, Inc.User Interface SMEArlington, Virginia$190,000–$234,000 / yearFull timeA leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services.
User Support Specialist VTG.User Support SpecialistReston, VAProvide technical support for multiple applications (legacy and newly developed GOTS as well as COTS), Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications. Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
User Support Specialist - TS/SCI SunayuUser Support Specialist - TS/SCIBethesda, MDProactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement. As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas: Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
User Support Modernization and Automation Lead Accenture Federal ServicesUser Support Modernization and Automation LeadArlington, VAThe pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $106,300—$221,100 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland .
Lead End User Services Engineer VB SpineLead End User Services EngineerLeesburg, VirginiaAt VB Spine, you’ll join a collaborative IT team where your technical expertise will directly improve the employee technology experience across the organization while supporting a growing medical device business. Lead and support patch management using SCCM, Intune, Windows Update, Autopatch, Update Rings, PatchMyPC, and similar tools.
User Support Specialist SercoUser Support SpecialistAnnapolis, MDThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Deputy End User Operations Manager CACIDeputy End User Operations ManagerNational Harbor, MarylandResponsibilities include: · Supervise and mentor all EUS teams and the NEO team · Ensure sufficient coverage via staffing schedules, shift coverage, and coordinate cross-campus support as needed · Monitor performance metrics against DHS SLAs, conduct regular reviews to identify trends or patterns, and implement corrective actions, innovations, and process improvements · Monitor daily ticket volumes and trend analysis via SNOW in collaboration with the DSS ITSM SME · Act as a senior escalation point and be ready to authorize resources for real-time reallocations and/or to take necessary actions to resolve incidents and requests · Ensure incident response process is followed at all times but especially during major outages and security incidents · Conduct daily operations stand-up that encompasses stakeholders across all DSS support teams (Service Desk, Tier II, Tier III, ITCMS, and Endpoint Services) · Ensure continuous coordination between EUS and other ITSM teams, higher level DSS and DHS stakeholders as needed during planned rollouts, major network/system/application changes, and of course – major incidents · Conduct post-mortem reviews and drive improvement plans · Collaborate with the ITCMS team at Mt. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
User Support Manager ValidaTekUser Support ManagerQuantico, VirginiaWe bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually.â¯Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services.
End User Tier 3 Aac IncEnd User Tier 3Washington, DCMust have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes.
NewEnd User Resource Specialist CACI International IncEnd User Resource SpecialistArlington, VA$70,800–$148,600 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. This candidate will help to mentor a team of 14 IT deskside technicians who provide IT support to end users and end user hardware (laptops, desktop, VDI, mobile devices, printers, etc.).
Manager, Organizational Change Management (User Adoption) Goodwin Procter LLPManager, Organizational Change Management (User Adoption)Washington DC, DC$103,700–$155,600 / yearThe target salary range for this position varies by location and is commensurate with relevant experience: Boston $103,700 - $155,600 | Los Angeles $111,500 - $167,300 | New York $111,500 - $167,300 | Orange County $111,500 - $167,300 | Philadelphia $101,600 - $152,500 | San Francisco $119,300 - $178,900 | Santa Monica $111,500 - $167,300 | Silicon Valley $119,300 - $178,900. The Manager will focus on communications, training, and user adoption, partnering closely with product, project, and business teams to deliver engaging, effective, and measurable change programs that maximize business value.