Position requires 2 years of related work experience in each of the following: Utilizing Human-Centered Design (HCD) and Behavioral Design to create digital and service UX/UI design and design processes, including ethnographic research, synthesis, insight generation, ideation, design, prototyping and testing; Establishing User-Centered Design (UCD) process methods, utilizing Design Systems, Qualtrics, Survey Monkey, dscout, prototyping, and UserTesting.com; Writing user stories, containing business and functional logic and design requirements and performing Usability Testing, Pilot Testing, and prototyping; Creating designs, from concept through prototyping, with modern programs and technologies including Figma, Mural, Miro, Adobe Creative Suite (CS) Illustrator, InDesign, and Photoshop; Gathering functional and technical requirements, analyzing client requirements, and translating requirements into project designs to deliver solutions utilizing Trello, Microsoft (MS) Project, and Kanban Boards; Tracking and reporting on project and milestone deliverables status to ensure timely project delivery and communicating updates to internal and external stakeholders, utilizing MS Excel, PowerPoint, Project, and Tableau; and. Drive digital and service UX/UI (User Experience and User Interface) design, practicing a rigorous design process that includes ethnographic research, synthesis, insight generation, ideation, design, prototyping and testing, and utilize these designs to drive innovative and transformative technology solutions that address clients' next generational needs.