Silver Spring, MD30+ days ago
Job Functions: • Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event • Assist patrons by giving directions places inside or outside the venue • Provide assistance to guests with that require help with patron accessibility, such as accelerated entry, manual screening, guidance to interpreters and guidance to accessible areas • Assist with keeping the venue safe, clean and presentable to the guest • Help resolve guest complaints or problems • Examine tickets or passes to verify authenticity • Verify staff credentials at front entrances/restricted areas • Show guests to exits or provide other instructions or assistance in case of emergency • Partner with fellow team members at the end of show to perform all closing duties • Radio communication within and to other departments to relay crucial details of guest activity/movement Additional tasks as assigned by management. Qualifications: High School Diploma or equivalent (GED, HiSET) At least 1+ year in a guest service role preferred Strong verbal, written and interpersonal communication skills Report writing and penmanship skills Acute sense of judgment, tact and diplomacy Strong sense of punctuality Position requires constant standing, walking, climbing stairs and occasional sitting Ability to lift 50lbs alone or up to 200lbs with assistance Multilingual skills a plus.