ResponsibilitiesProvide information in support of residential and commercial construction activities associated with requests for new and existing utility services to City, County, State, outside agencies, and utility customers regarding permit requirements, City ordinances, codes, and regulationsProvide information regarding the existence, location, type, and extent of utility facilities and services relating to street, traffic, water, and power utility services; use and interpret drawings, diagrams, sketches, and utility systems mapsResearch property information, read, and understand legal descriptionsRequest from the City, County, State, and Railroad, right-of-way permits and easements for the installation of utility facilitiesCoordinate activities, and collect and track fees associated with customer requests for new and existing utility services and provide billing information to internal and external customersProvide technical administrative support to the Water Regulatory Compliance Group; coordinate all activities of the cross-connection control program, working with building officials, inspectors, water purveyors, utility customers and contractors; database maintenance, field investigations, researching property information, administering water service holds, and enforcement activitiesAccess, prepare, update, and maintain computerized and manual records of sectional maps, inventory of various types of electrical, water, or public works installations, additions and changes of poles, lines, circuits, easements, transformers, water mains, fire hydrants, valves, water services, files, lists, and reports related to utility service and billingsUnder the direction of a supervisor and/or senior staff member relay work assignments to crewsWork safely and cooperatively with co-workers and the publicQualifications1+ year of work experience in utility infrastructure, such as residential utility construction activities, utility permitting, utility installation, maintenance and repair or closely-related experience; ANDGraduation from high school or equivalentDesiredExceptional customer service skillsProven organizational skillsAbility to multitask well in a fast paced environmentLicenses, Certification And Other RequirementsSome positions may require possession of a valid Washington State Driver License at time of appointment with maintenance thereafter or evidence of equivalent mobilityKnowledge & SkillsPerform work in a professional manner under stressful situations with many on-the-job interruptions; and apply and use proper interpersonal skills of tact, patience, and courtesyWork from diagrams, drawings, sketches and utility service maps and provide updatesDemonstrate proper telephone techniques and etiquettePerform proper electronic and manual record-keeping techniquesLearn, interpret and apply applicable laws, codes, regulations, policies and procedures of assigned area quickly and accuratelyOperate a personal computer with applicable application software and peripheral devicesMeet schedules and timelines using organizational skills in a multi-task work environment while working independently with little direction; analyze situations quickly and adopt an effective course of actionCommunicate effectively both orally and in writingPerform basic mathematical computations quickly and accurately; calculate bills, compute differences, and explain complicated rate schedulesEstablish and maintain cooperative and effective working relationships with other employees, the general public and representatives of other agenciesSelection Process & Supplemental InformationCity of Tacoma Commitment to Diversity and InclusionTacoma's diversity is its greatest asset. Utility Service Representatives provide support for a wide variety of residential and commercial construction activities associated with requests for new and existing utility services and the cross-connection control program.