Who You Are Highly organized, detail-oriented, and proactive – you love bringing order to chaos Comfortable operating in startup-style environments where priorities evolve quickly Analytical thinker who can interpret data, connect dots, recognize patterns, and present clear insights Strong and confident communicator – able to clearly synthesize information for different teams and stakeholders Systems thinker with a bias toward building scalable processes and documentation Not afraid to take ownership – you see what needs to be done and make it happen Thrives in cross-functional roles and loves working across teams Qualifications At least 1-2 years of experience in Business Operations, Revenue Operations, Project Management, or a related operational support role (preferably in SaaS, tech, or marketplace businesses) Familiarity with CRM systems (Salesforce, HubSpot, Pipedrive) and sales enablement tools (Gong, Nooks, etc.) Strong data skills – proficient in spreadsheets (Google Sheets, Excel), data analysis, and comfortable working with dashboards (Looker, Salesforce) Experience partnering with Sales, Product, and/or Marketing teams Excellent verbal and written communication skills Bonus points for experience in: Building operational dashboards SQL or BI tools Healthcare or two-sided marketplaces Early-stage or high-growth startups Growth Path As NPHire scales, the Business Operations Associate will become one of the most critical linchpins of the organization – ensuring our systems, data, reporting, and operational excellence keep pace with rapid growth. Support the Sales team with lead list imports, outbound sequences, call lists, tagging, and light workflow creation in Nooks, Gong, and Salesforce as needed Build lightweight operational workflows and automations that improve team efficiency and reduce manual work Conduct ad hoc analysis to support Sales, Product, and Marketing – highlighting trends, identifying bottlenecks, and providing actionable insights Collaborate with Product and Sales to ensure data flows smoothly across the candidate and potential customer (Employer funnels) to accurately reflect the full GTM process.