Keywords: Program Management, Account Management, Client Experience, Telecommunications, Customer Success, #ProgramManagement, #AccountManagement, #ClientExperience, Telecommunications, #CustomerSuccess, Project Manager, #ProjectManager, LinkedIN, Indeed, Salesforce, PMP, #LinkedIN, #Indeed, #Salesforce, #PMP, ADP, Verizon, ATT, #ADP, #Verizon, #ATT, Teleco, Telecommunications, #Teleco, #Telecommunications. This role is a client-facing, program-level leader, responsible for end-to-end service delivery performance across the lifecycle of telecom service requests, New Orders, Repair, MACD, Systems Integration, Reporting, Escalation Handling amongst the core requirements, ensuring performance against MetTel SLO's, contracted SLAs and core KPIs, driving operational excellence, and providing executive-level visibility into outcomes, risks, and performance trends.