location_0_addressRegionName

location_0_addressCountryName

Flexible Schedules

Life Insurance

Professional Development

Employee Referral Program

401K

Work From Home

Maternity/Paternity Paid Leave

Retirement / Pension Plans

On Site Cafeteria

Medical, Dental and Vision

Tuition Reimbursement

Employee Events

Game Rooms

Flexible Spending Accounts

Performance bonus

Parking 

Paid Holidays

Vacation/paid time off

Merchandise Discounts

Paid sick days

Prescription Drug Coverage

Long Term Disability

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Customer Services Representative

Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

KBSkills

ACTIVE

<div id="requisitionDescriptionInterface.ID1315.row1" title="">Customer Service Representative</div><div id="requisitionDescriptionInterface.ID1331.row1" title=""><p>Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a <strong>Customer Service Representative</strong> working <strong>onsite in</strong> <strong>Malta, NY</strong>, you’ll be a part of bringing humanity to business. #experienceTTEC </p><p>Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!</p><p><strong>This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200.</strong></p><p><strong>What You’ll be Doing </strong></p><p>Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  </p><p><strong>During a Typical Day, You’ll</strong></p><ul><li>Answer incoming communications from customers</li><li>Conduct research to provide answers for customers to resolve their issues </li></ul><p><strong>What You Bring to the Role</strong></p><ul><li>At least 1 year of customer service experience</li><li>High school diploma or equivalent</li><li>Recognize, apply and explain your product or service knowledge</li><li>Computer experience</li></ul><p><strong>What You Can Expect</strong></p><ul><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Base wage starting at $18.92 plus performance bonus opportunities</li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.</li></ul><p>Visit <a href="https://www.hellottecbenefits.com/" rel="nofollow">www.hellottecbenefits.com</a> for more information.</p><p><strong>A Bit More About Your Role</strong></p><p>We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.</p><p>You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.</p><p><strong>About TTEC</strong></p><p>Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.</p><p>TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.</p></div><div id="requisitionDescriptionInterface.ID1347.row1" title=""><h2>Primary Location</h2> US-NY-Malta</div><div id="requisitionDescriptionInterface.ID1397.row1" title=""><h2>Job</h2> _Customer Care Representative</div>

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Customer Engagement Representative - Health Benefits & Tuition Reimbursement

Career Development

Coaching

Consulting

Customer Experience

Customer Support/Service

Diversity

Health Plan

Healthcare Reimbursement

Online Chat

Problem Solving Skills

Research Skills

Resolve Customer Issues

Service Delivery

Short Messaging Service (SMS)

Team Lead/Manager

Training/Teaching

Video Chat

Webcams

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