Respond to facility rental-related inquiries, schedule tours and walk-throughs with current and prospective rental clients, and assist in subsequent follow-up; Perform event setup and breakdown, assist with onsite oversight and execution on event days, including guest check-in, directional support, volunteer deployment, merchandise sales, beverage pouring, etc; Communicate with outside contractors regarding event setup details, mail confirmation packages, confirm and coordinate the arrival of vendors and sponsors for events, monitor set up and ensure their needs are met throughout the event; Respond to event-related inquiries, assist guests with scheduling tickets, send out confirmation emails, and reschedule tickets as needed; Responsible for digitizing and organizing past and current department files, data entry for vendor information, and CRM data entry and database cleanup; Plan, coordinate and attend off-site marketing events and street teams to increase event ticket sales and foster awareness; Provide superior customer service to event and rental guests by answering questions, anticipating needs, escalating issues when appropriate, and meeting and/or exceeding guest expectations; Assist in the development of partnerships with community organizations with the goal of both broadening the Zoo’s reach within the community and also making rentals and event offerings diverse, accessible, equitable and inclusive; Maintain and grow the license plate program; Mail membership cards and passes; Assist with corporate membership acknowledgments; Create and send sponsorship ROIs; Support the identification and growth of on-campus donor assets; Responsible for keeping Trustee giving files up-to-date and sending mid-year and end-of-year reports; Proactively researches and identifies new revenue opportunities and fundraising initiatives. Communication (Internal and External): Responsible for meeting with departments throughout the Zoo and coordinating their efforts in relationship to development activities; Manage and update event pages on the Zoo’s website; and, Communicate with various Zoo managers on event days to ensure coordination of efforts; Management of Resources (Financial, Human Resources, Facilities): Responsible for Altru data input, data ownership, and accuracy; Required to maintain confidentiality of all collected personal and financial information; Collaborate with Volunteer Department to assign volunteer roles for special events; and, Fiduciary responsibilities include ticket sales, cash handling, selling inventory at festivals and events, verifying department invoices, and approving purchase orders as needed.