Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Specialized experience is defined as: Installing, configuring, testing and/or maintaining IT applications in accordance with customer needs and requirements; developing and analyzing product plans, release schedules, and product validity before release; and identifying, researching, and implementing emerging technology that enhances intranet and extranet capabilities.