What You’ll Do Lead the daily operations of the store, including retail and processing functions Create and maintain a Christ-centered environment for staff, donors, and customers Lead, coach, and equip team members to support strong store performance Oversee donation flow, sorting, pricing, store appearance, and customer experience Ensure the store is open and ready for business on time each day Manage daily and administrative functions including scheduling, labor tracking, coaching documentation, performance records, and other store operational needs Train, develop, and support assistant managers and team members Conduct interviews and participate in hiring decisions as needed Help ensure new team members receive proper onboarding and training Attend required trainings, meetings, and development opportunities as scheduled Communicate store needs, operational concerns, and personnel matters appropriately to the Director of Operations and other leaders Help identify and resolve issues related to customers, store operations, and team performance Maintain collaboration between retail and processing departments to ensure efficient workflow Review staffing and scheduling needs to ensure the store is properly staffed during high-volume periods Perform other duties as assigned to support store success What We’re Looking For Leadership experience in retail, thrift, production, warehouse, or multi-department operations preferred Strong ability to lead, motivate, and develop teams Strong communication, coaching, and conflict-resolution skills Ability to manage multiple priorities in a fast-paced environment Strong organizational and administrative skills Ability to make sound decisions and solve operational challenges Commitment to excellent customer service and team accountability Basic computer and reporting skills Commitment to KARM Stores’ mission, values, and Christ-centered culture Physical Requirements Ability to work on your feet for extended periods Frequent walking, standing, bending, and lifting throughout the workday Ability to work in an active retail and processing environment Ability to lift up to 50 pounds as needed Additional Information KARM Stores is a Christ-centered organization committed to dignity, compassion, integrity, service, and excellence. This leadership role is responsible for overseeing store operations, building and developing high-performing teams, and creating a Christ-centered environment for staff, donors, and customers.