The position coordinates closely with Product Support, Customer Service, Quality, Engineering, Operations, Finance, and other stakeholders to ensure warranty claims and technical support cases are handled consistently and in accordance with approved company policies, procedures, technical publications, and authorization levels. This customer-facing role works with OEM and aftermarket customers, distributors, service centers, and internal teams to troubleshoot product concerns, evaluate warranty eligibility, maintain accurate claim records, and support timely, fair, and well-documented resolutions.