Greet and assist customers in person, by phone, and via email in a professional and friendly manner• Manage customer inquiries, quotes, orders, and project updates• Accurately enter and process orders using our order management systems• Help customers determine the best products and solutions for their needs• Coordinate with production teams to ensure projects are completed accurately and on time• Review files, job specifications, and project details for accuracy• Communicate proactively with customers throughout the project lifecycle• Assist in resolving customer questions or concerns with a positive, solutions-focused attitude• Maintain knowledge of our products, services, capabilities, and pricing• Support a positive, team-oriented work environment. • Previous customer service experience required• Print, signage, marketing, or related industry experience preferred, but not required• Strong communication and organizational skills• Ability to multitask and manage multiple projects simultaneously• Self-starter with strong problem-solving abilities and attention to detail• Comfortable working independently while also contributing as part of a team• Comfortable learning new software and technology systems• Positive attitude and genuine desire to help customers• Ability to stay organized and professional in a fast-paced environment.