What you’ll do on a typical day: • Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages • Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance • Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime • Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups • Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc. It’d be great if you also have: • Bachelor’s degree or vocational training in CS or MIS, or equivalent related work or military experience • Availability to travel; occasionally on short notice • 5 years of experience supporting a corporate or warehouse networked computer environment • 5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS • Strong understanding of warehouse management systems.