Incumbents are responsible for ordering trees, planning tree deliveries, helping deliver trees, setting appointments, coordinating homeowner participation and helping customers select the right trees to provide shade and save energy, following program guidelines, and instructing residents on proper care and maintenance of trees, maintaining an exemplary level of customer service, courtesy, and professionalism, providing office and clerical support, answering inquiries from the public, logging and processing customer requests and complaints, entering data into the database, creating letters, reports, and other written communication as required, keeping and accessing highly detailed records, and participating in community awareness campaigns to promote the program. Maintain positive working relationships with co-workers, other departments, and outside agencies; maintain a high level of customer service, courtesy, and professionalism for all public contacts; communicate effectively with the public and with co-workers; establish cooperative working relationships.