To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Spreadsheet software, Word Processing software, Active Directory Administration, Exchange Administration, Folder permissions, and any other software or application as deemed by business need. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.