Handles member questions regarding group; health and wellness solutions and requirements; Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services; Assists with coordination of services with providers; Handles referrals from providers/members; Provides navigation/support for member portal interaction; Schedules initial appointments for members; Administer member satisfaction surveys; Assist in the documentation of departmental procedures. Identify and communicate barriers that could affect a safe discharge or recovery at home, including concerns involving medications, follow-up care, transportation, equipment and supplies, education, social support, nutrition, benefits, or caregiver needs.