4 Develops and implements long range plans, programs, and schedules to provide effective customer service strategies; determines goals and objectives needing emphasis and directs and coordinates work through leaders; adjusts work priorities, projects schedules, resources, and work plans as required, estimates staff needs, and assigns work to address City requirements and needs. 7 Supervises, monitors, coordinates, and evaluates daily operations to ensure effective services and quality customer service; performs a wide range of administrative tasks to facilitate call center success and excellent customer service.