They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. Proven ability to resolve complex customer inquiries and escalations through active listening, identifying customer needs, sound judgment, and a customer-focused approach that delivers an exceptional experience.