Payment Operations Analyst - Winter Haven, Charleston or McKinney South State BankPayment Operations Analyst - Winter Haven, Charleston or McKinneyMcKinney, TXCoordinate with IT and vendor partners to identify root causes and resolve system, file, or transmission issues impacting payment processing and settlement, including being available outside of normal business hours as needed to support and drive resolution of major incidents and time-sensitive payment issues. Partner with cross-functional teams to integrate instant payment solutions with upstream/downstream systems and operational workflows; support ACH, wire, and tokenized deposit operations or related projects as needed.
IT Manager / Senior IT Manager (based on experience) ARKRAY USA IncIT Manager / Senior IT Manager (based on experience)Plano, TXManages the software development, implementation, update and replacement processes from start to finish while delegating non-manager level responsibilities according to employee abilities while addressing all security concerns and ensuring compliance with all legal and regulatory requirements. Responsible for the management of the processes and personnel involved in the software development process, while adhering to FDA requirements for medical device software development.
IT Help Desk Specialist ReveljobsIT Help Desk SpecialistDallas, TexasThis role will assist internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues while maintaining strict confidentiality and HIPAA compliance. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are essential.
IT Help Desk Technician Sparrow CompanyIT Help Desk TechnicianDallas, TXThis role provides frontline support for end users in the United States, Mexico, and the United Kingdom, ensuring reliable operation of desktops, laptops, mobile devices, business applications, and core IT services. This position requires strong communication skills, attention to detail, and the ability to prioritize and resolve issues efficiently while collaborating with Tier II/III support teams and external vendors.
IT Help Desk Support Specialist Prototype ITIT Help Desk Support SpecialistLewisville, TXFull timeOur IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.
IT Help Desk Support Specialist prototype:ITIT Help Desk Support SpecialistLewisville, TXOur IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.
IT Help Desk The Ensign Group IncIT Help DeskDallas, TX$20–$22 / hourESI is known as the "Service Center" and provides the facilities and leaders it serves with "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
IT Help Desk Support II TCP SoftwareIT Help Desk Support IIPlano, TexasTrusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. This position supports a modern SaaS‑focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer‑facing systems essential to delivering industry‑leading workforce management solutions.
IT Help Desk Support TimeClock PlusIT Help Desk SupportPlano, TXTrusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. This position supports a modern SaaS-focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer-facing systems essential to delivering industry-leading workforce management solutions.
IT Help Desk Tier 1 - Bilingual DEX ImagingIT Help Desk Tier 1 - BilingualDallas, TexasWe are looking for a BilingualIT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
NewIT Support Desk Technician - Bilingual (Spanish) The 20IT Support Desk Technician - Bilingual (Spanish)Plano, TXIdentify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals. The 20 is looking for a hard-working, spanish-speaking Information Technology Support Desk Technician to provide support to our clients nationwide.
IT Help Desk Caine & Weiner Co IncIT Help DeskDallas, TX$28–$30 / hourCaine & Weiner is a leading full‑service Accounts Receivable Management and Debt Collection enterprise with a nationwide network of collection centers. Our expertise spans commercial collections, consumer collections, and legal collections, serving both first‑party and third‑party clients.
IT Support Desk Technician The 20 MSPIT Support Desk TechnicianPlano, TXThe 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. Responsibilities: Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals.
Network Engineer-IT Employee MagnetsNetwork Engineer-ITGrapevine, TexasIndividuals may need to walk for an extensive period while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting to 40 pounds. Implement warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues.
IT Support Specialist VitalsearchgroupIT Support SpecialistDallas, TexasThis role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
Jr IT Sys Admin - Jira/Confluence MyFunded FuturesJr IT Sys Admin - Jira/ConfluencePlano, TXThis role covers Atlassian platform administration (Jira and Confluence) alongside hands-on daily IT operations, including help desk support, user and identity management, endpoint administration, and oversight of the core tools our teams depend on every day. Manage user accounts, groups, and roles across Atlassian Cloud; build dashboards, saved filters, and JQL-based reports to support team visibility; configure Jira Automation rules to reduce manual work across workflows.
IT Analyst - TC - Allia and Platf - Policy-Bil -Config - FSO - Senior Manager - Mul Pos - 1699324 Ernst & Young Global LtdIT Analyst - TC - Allia and Platf - Policy-Bil -Config - FSO - Senior Manager - Mul Pos - 1699324Dallas, TXIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com. MINIMUM REQUIREMENTS: Must have a Bachelor's degree in Computer Science, Engineering, Technology, Industrial Administration, Business, or a related field and 8 years of related work experience defining business and technical requirements (of which 5 years must be progressive, post-baccalaureate work experience).
IT Support Specialist AIRBUS DS GOVERNMENT SOLUTIONS, INC.IT Support SpecialistPlano, TXIf you thrive in a fast-paced environment, enjoy tackling diverse technical challenges, and have a passion for providing end-user support, we invite you to apply and contribute to the continued success of our technology-driven initiatives. Airbus DS-GS creates innovative, effective space & defense solutions for customers, keeping our clients ahead of the technological curve and driving the industry forward.
IT Manager DATCU Credit UnionIT ManagerCorinth, TXServes as direct supervisor to the team of Help Desk Specialists and Systems Administrators and is accountable for staffing, training, coaching, scheduling, performance management and workload prioritization. The IT Manager is responsible for leading and managing the day-to-day operations of the IS Department to ensure departmental goals, service levels, and strategic objectives are consistently met or exceeded.
NewFull-time IT Service Desk Associate-Hybrid GuideITFull-time IT Service Desk Associate-HybridPlano, TXFull timeGuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance.
IT Help Desk Analyst Republic FinanceIT Help Desk AnalystPlano, TexasSupport and administer Okta for Single Sign-On (SSO), including user access troubleshooting, application assignments, account provisioning/deprovisioning, and configuration management within the Okta administrator portal. Work with a wide range of technologies including Microsoft Windows OS, Microsoft Office Suite, Dell desktops/laptops, Microsoft Surface devices, HP printers, Apple iOS devices, and Cisco VoIP systems.
Mgr IT Technology JPS Health NetworkMgr IT TechnologyFort Worth, TXProvides staffing plans for any on-call (non-business hours) support when necessary, at established times, and in accordance with the policies and procedures of the Health Technology Solutions Department. Maintains a detailed working knowledge of all assigned software packages, applications and databases so as to efficiently support the hospital''s information system needs.
IT Manager ReveljobsIT ManagerDallas, TexasThis role is ideal for a hands-on IT leader with strong healthcare technology knowledge, experience supporting clinical and administrative systems, and the ability to improve system stability, data accuracy, compliance, and user adoption in a fast-paced healthcare environment. This position requires a service-focused leader who can manage priorities, support remote employees, partner with internal stakeholders, and ensure users receive consistent, professional, and high-quality support.
Director, Information Technology IT RapidSOS IncDirector, Information Technology ITDallas, TXRemote$150,000–$190,000 / yearStrong capability and comfort managing, integrating, supporting, and optimizing a broad portfolio of business applications, with demonstrated skill in strategically evaluating when to build, buy, or outsource solutions and effectively managing vendors and external partners. Real-time data from the world's largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most.
Director, Information Technology (IT) RapidSOSDirector, Information Technology (IT)Dallas, TXRemote$150,000–$190,000 / yearStrong capability and comfort managing, integrating, supporting, and optimizing a broad portfolio of business applications, with demonstrated skill in strategically evaluating when to build, buy, or outsource solutions and effectively managing vendors and external partners. Real-time data from the world's largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most.
IT - Sr. Systems Administrator Standard Motor Products IncIT - Sr. Systems AdministratorLewisville, TXAdditionally, SMP provides customized solutions for vehicle control and thermal management products in diversified end markets represented by its Engineered Solutions segment. Globally, SMP employs over 6,000 employees across nearly 40 manufacturing, distribution, and engineering facilities and offices located in North America, Europe and Asia.
IT Service Desk Manager Reliant RehabilitationIT Service Desk ManagerPlano, TexasSummary: The IT Service Desk Manager is responsible for managing Reliant Rehabilitation’s technical support team and overseeing the delivery of IT support services to both field-based and corporate office Team Members. The IT Service Desk Manager provides hands-on leadership and direct technical support when needed, ensuring quality service delivery, proper ticket handling, and thorough documentation.
IT Helpdesk Support Motor Home SpecialistIT Helpdesk SupportAlvarado, TexasThe person in this role will provide technical assistance to associates regarding various hardware and software applications and provide guidance for how to resolve technical issues. Onboarding & Offboarding Management: Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
Tier 1 Help Desk, Contract Wheeler Staffing PartnersTier 1 Help Desk, ContractPlano, TXWe are committed to helping candidates advance their careers while supporting employers with exceptional talent across information technology, engineering, healthcare, accounting and finance, human resources, operations, and professional services. The ideal candidate has experience supporting end users in a Microsoft environment, strong troubleshooting skills, and a commitment to delivering exceptional customer service.
Technician II, Help Desk (226 Days) Dallas Independent School DistrictTechnician II, Help Desk (226 Days)Dallas, TX295347'',''true'',''295347'',''false'',''Submission for the position: Technician II, Help Desk (226 Days) - (Job Number: RTP20260326-018)'',''false'',''295347'',''false'',''true'',''Technician II, Help Desk (226 Days)'',''RTP20260326-018'',''!*! 5, 2026'',''May 5, 2026'',''false'',''295347'',''295347'',''true'',''295347'',''false'',''Submission for the position: Technician II, Help Desk (226 Days) - (Job Number: RTP20260326-018)'',''false'',''295347'',''false'',''true''.
Help Desk Support Technician (Level II) K2 StaffingHelp Desk Support Technician (Level II)Dallas, TEXASThis role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianDallas, TXSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIDallas, TXSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Associate, Help Desk The Options Clearing CorporationSenior Associate, Help DeskDallas, TX$66,300–$97,700 / yearSpecial Projects: May be assigned to dedicated desktop support for specific departments, including application testing and new implementations Flexibility: Availability to travel to remote locations as needed Communication: Strong ability to report status on issues to management and end users along with collaborating with other departments on escalations as needed. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System.
Help Desk Technician Level 2 Surepoint Medical CentersHelp Desk Technician Level 2Mansfield, TXThis role serves as an escalation point for complex technical problems, mentors junior support staff, and helps maintain reliable IT systems and operations across the organization. The Help Desk Technician provides advanced technical support for hardware, software, and network-related issues while delivering exceptional customer service to end users.
Help Desk Specialist II Maverick PowerHelp Desk Specialist IIGarland 2, TXDiagnose and resolve core networking issues (TCP/IP, DNS, DHCP, VPN configurations, and Wi-Fi connectivity) and support localized IT infrastructure, including smart conference rooms and plant-floor connectivity. Key Responsibilities: Serve as the Tier 2 escalation point for advanced hardware, software, and network issues submitted by frontline support or external managed service provider (MSP) partners.
SDC Business Systems Analyst--Alpharetta, GA, Dallas, TX Ernst & Young Global LtdSDC Business Systems Analyst--Alpharetta, GA, Dallas, TXDallas, TX$55,400–$113,000 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. The team supports our clients in modernizing systems, processes and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing and competitive environment.
Sr. Help Desk Analyst (50157) West DermatologySr. Help Desk Analyst (50157)Dallas, TXThis role serves as the primary escalation point for complex technical issues and is responsible for administering and supporting Microsoft 365, Azure (Entra ID), and core IT systems. Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries.
Senior Geographic Information System Analyst - Transportation & Public Works (Civil Service) Dallas City CouncilSenior Geographic Information System Analyst - Transportation & Public Works (Civil Service)Dallas, TX$64,251.20–$79,809.60 / year3 Coordinates internal resources and third parties or vendors for the flawless execution of various projects; assists and supports in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility; tracks project performance, analyzes the successful completion of short and long-term goals, and facilitates professional quality work; develops and facilitates comprehensive project plans and ensure the effective implementation for the professional delivery of all large scale projects and developments. 1 Provides senior-level analytical support for various Geographic Information Systems (GIS) and Technology projects using project management methodologies; assists in project planning, budget and data analysis, project management training, and development of project documents; provides advanced analysis, programming, and testing to support the department's Geographic Information System (GIS).
SDC Senior Business Systems Analyst---Alpharetta, GA, Dallas, TX Ernst & Young Global LtdSDC Senior Business Systems Analyst---Alpharetta, GA, Dallas, TXDallas, TX$67,000–$136,800 / yearIf you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com. Minimum 3 years of experience as a Business Systems Analyst or Technical BA Financial Domain Expertise: • Proven experience in one or more areas: Retail/Commercial Banking, Payments, Capital Markets • Technical Proficiency: • Strong understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum methodologies.
HELP DESK ANALYST Methodist Health SystemHELP DESK ANALYSTDallas, TXNamed one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs • Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service.
Information Systems Watch Technician AmentumInformation Systems Watch TechnicianArlington, TexasWork with customers to determine operational requirements for future system capabilities; support the design, planning and testing of new systems to meet customer needs; ensure new systems are properly installed and brought on-line for operational use; coordinate installation team efforts to ensure schedules are met and activities are not disruptive to ongoing operations. Candidate will be required to: carry up to 50 lbs., sit for extended periods of time at a computer workstation, work under desks and raised floor and climb ladders to repair/replace devices and organize the cable management.
Information Systems Watch Technician TS/SCI AmentumInformation Systems Watch Technician TS/SCIArlington, TexasWork with customers to determine operational requirements for future system capabilities; support the design, planning and testing of new systems to meet customer needs; ensure new systems are properly installed and brought on-line for operational use; coordinate installation team efforts to ensure schedules are met and activities are not disruptive to ongoing operations. Candidate will be required to: carry up to 50 lbs, sit for extended periods of time at a computer workstation, work under desks and raised floor and climb ladders to repair/replace devices and organize the cable management.
Help Desk Analyst L2 ZonesHelp Desk Analyst L2Dallas, TXFull timeOperating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Cadence & Hello World Epic Analyst Methodist Health SystemCadence & Hello World Epic AnalystDallas, TexasNamed one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. 3. Maintain a detailed understanding and working knowledge of the current CIS, its functions and its relationship to other information systems within the enterprise; as well as maintain membership on, or consultation to, committees, work groups, or task forces as needed to communicate and facilitate the ongoing progress of the development, implementation, and revision of the CIS.
Lead Information Systems Analyst City of GarlandLead Information Systems AnalystGarland, TX$84,557.20–$114,189.14 / yearThis includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions. The Lead Information Systems Analysts role is to oversee the enterprise software support staff and ensure that end users are receiving the appropriate assistance.
Director of Healthcare Information Systems AppworkshubDirector of Healthcare Information SystemsIrving, TXFull timeThe ideal candidate will provide leadership across multiple initiatives, oversee system improvements, and work closely with business and clinical stakeholders to ensure technology solutions align with organizational objectives. We are seeking an experienced Director – Information Services to lead the planning, implementation, and optimization of healthcare technology applications and services.
Senior Systems Administrator Greater Metroplex Interiors (GMi)Senior Systems AdministratorSouthlake, TXYou will design, build, deploy, maintain, and support the network, security, and end-user technology stack that keeps 350+ computer users productive – 175 of them knowledge workers – while ensuring the right support systems are in place for our broader 1,800-person workforce. GMi is a 100% employee-owned, client relationship driven, turnkey drywall, framing, and acoustical commercial construction company that has been operating throughout the State of Texas since 1978 with offices in the Dallas/Fort Worth Metroplex, Austin, Houston and San Antonio.
Level 1 Service Desk Agent - Onsite Genesis10Level 1 Service Desk Agent - OnsiteFort Worth, TX$24–$26 / hourTemporaryContractorFull timeThe successful candidate will provide excellent customer service, troubleshoot basic technical problems, and ensure that all incidents and requests are accurately logged and resolved or escalated within established Service Level Agreements (SLAs). Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.
Director of Technology Support Keller Independent School DistrictDirector of Technology SupportKeller, TXEnsure help desk staff are trained in the unique technology needs of K-12 environments, including student data privacy (FERPA (Family Educational Rights and Privacy Act), COPPA (Children's Online Privacy Protection Act)), instructional tools, and campus-level workflows. Partner with curriculum and instructional coaches to understand technology needs tied to academic programs and provide proactive support during high-stakes instructional periods (state testing, end-of-year transitions, new program rollouts).