UNKNOWN

FEED

OTHER

The successful candidate will combine technical expertise with strong communication and coaching abilities to ensure efficient IT support delivery, continuous team development, and excellent service across the organisation. Support and maintain Windows operating systems, Active Directory, Office 365, Exchange, networking equipment, and virtualised environments .

We are seeking a motivated and hands-onAssociate IT Manager to support and lead day-to-day IT operations while developing and mentoring a team of IT Technicians. This role is ideal for someone with a strong technical support background who is ready to take the next step into leadership, training, and operational management.The successful candidate will combine technical expertise with strong communication and coaching abilities to ensure efficient IT support delivery, continuous team development, and excellent service across the organisation.  Key ResponsibilitiesTeam Leadership & Technician Development<ul><li>Lead, support, and mentor IT Technicians in daily operational activities </li><li>Deliver ongoing coaching and training to improve technical knowledge, troubleshooting capability, and customer service skills </li><li>Assist in developing support staff </li><li>Promote best practices, accountability, and continuous improvement within the IT support team </li><li>Conduct knowledge-sharing sessions and document internal procedures and troubleshooting guides </li><li>Encourage professional development, certifications, and skills growth across the team </li></ul>IT Support & Operations<ul><li>Oversee the IT Help Desk and ensure timely resolution of incidents and service requests </li><li>Prioritise and manage support tickets based on urgency and business impact </li><li>Respond to and resolve hardware, software, networking, and user access issues </li><li>Support workstation setups, hardware installations, user permissions, and software deployments </li><li>Escalate complex technical issues where appropriate while maintaining ownership through resolution </li><li>Ensure accurate logging and tracking of incidents within the helpdesk system </li><li>Maintain compliance with IT policies, change management procedures, and regulatory requirements </li></ul> Infrastructure & Systems Support<ul><li>Support and maintain Windows operating systems, Active Directory, Office 365, Exchange, networking equipment, and virtualised environments </li><li>Assist with system upgrades, testing, configuration changes, and infrastructure improvements </li><li>Participate in project delivery and communicate progress, milestones, and risks effectively </li><li>Support backup systems, endpoint protection, firewalls, and network storage solutions </li></ul>Requirements<ul><li>3+ years’ experience in IT Support, Help Desk, or Systems Administration roles </li><li>Previous experience mentoring, training, or supervising junior technicians is highly desirable </li><li>Strong understanding of: </li><li><ul><li>Windows Operating Systems </li><li>Active Directory </li><li>Office 365 & Exchange </li><li>Networking concepts including VLANs and managed switches </li><li>VMware virtualisation </li><li>DNS, DHCP, and endpoint security </li></ul></li><li>Excellent leadership, communication, and interpersonal skills </li><li>Ability to explain technical concepts clearly to both technical and non-technical users </li><li>Strong problem-solving and organisational abilities </li><li>Ability to work independently while leading a collaborative support environment </li></ul> Preferred Qualifications<ul><li>Cisco CCNA and/or Microsoft MCSA certifications </li><li>Degree in Information Technology, Computer Science, or related field </li><li>Experience working in fast-paced, service-oriented IT environments </li></ul> Working Conditions<ul><li>Occasional after-hours or weekend support may be required </li><li>Ability to lift and move IT equipment when necessary </li><li>Occasional travel between office locations may be required </li></ul>Benefits<ul><li>Medical Plan</li><li>Vision Plan</li><li>Employer Paid Life Insurance</li><li>Employee Assistance Program</li><li>401K w/ Matching Contribution</li><li>Paid Company Holidays</li><li>Paid Time Off</li><li>Paid Parental Leave</li></ul>Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact USHR@testroniclabs.com.

Testronic

Associate IT Manager

Best Practices

CCNA - Cisco Certified Network Associate

Change Management

Coaching

Communication Skills

Computer Science

Continuous Deployment/Delivery

Continuous Improvement

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Endpoint Security

Establish Priorities

Firewalls

Hardware Administration

Hardware Installation

Health Plan

Help Desk

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Leadership

MCSA - Microsoft Certified Systems Administrator

Maintain Compliance

Maintenance Services

Management of Information Systems/Technology (MIS)

Mentoring

Microsoft Active Directory

Microsoft Certifications

Microsoft Exchange Server

Microsoft Windows Operating System

Network Switching

Network System Hardware

Operational Support

Operations Management

Organizational Skills

Problem Solving Skills

Regulatory Requirements

System Test

Systems Administration/Management

Systems Maintenance

Team Building

Team Lead/Manager

Team Player

Technical Support

Time Management

VLAN (Virtual Local Area Network)

VMWare

Virtualization

Vision Plan

Workstation Hardware

Workable

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. This role is responsible for developing architectural roadmaps, aligning technology initiatives with enterprise strategy, and enabling system-wide interoperability, scalability, and reliability.

JOB SUMMARY/PURPOSEThe Solution Architect leads strategic design and integration of Operational Technology (OT) systems that support the utility’s core business functions, including GIS, SCADA, AMI, and ETRM platforms. This role is responsible for developing architectural roadmaps, aligning technology initiatives with enterprise strategy, and enabling system-wide interoperability, scalability, and reliability. The Solution Architect guides the design and evolution of mission-critical systems that support gas utility operations, asset intelligence, and real-time decision-making.JOB DUTIES/RESPONSIBILITIES  <ul><li>Lead the development of integrated system architectures across GIS, SCADA, AMI, and ETRM to ensure seamless data flow, resilience, and operational continuity. </li><li>Define and maintain a multi-year technology roadmap for OT systems modernization, focusing on interoperability, cloud-readiness, cybersecurity, and scalability. </li><li>Evaluate and select tools, platforms, and frameworks that meet the performance, reliability, and compliance needs of Delta’s utility operations. </li><li>Collaborate with executives, IT, engineering, and operations leaders to align OT technology roadmaps with corporate strategy, regulatory requirements, and digital transformation goals. </li><li>Establish architectural standards, governance models, and lifecycle planning for OT platforms and integrated systems. </li><li>Conduct capability gap assessments and recommend innovative solutions that modernize infrastructure and improve cross-platform integration.</li><li>Oversee the integration of spatial (GIS) and non-spatial (SCADA, AMI, ETRM) data sources, ensuring integrity, synchronization, and availability across platforms.</li><li>Collaborate with internal and external (contractor) data engineers and developers to define data pipelines, APIs, and automation frameworks for enterprise data sharing and analytics.</li><li>Champion the standardization of data models, metadata, and geospatial governance to support accurate, enterprise-wide decision-making. </li><li>Provide architectural oversight and technical leadership during project planning, design, and implementation phases. </li><li>Communicate system concepts and roadmaps to technical and non-technical stakeholders with clear, actionable guidance. </li><li>Serve as a liaison between business users, IT/OT operations, and third-party vendors or platform providers SMEs (ESRI, AspenTech OSI, Quorum, Oracle, etc.). Other duties as assigned.</li></ul>MINIMUM REQUIREMENTS  Minimum education required of the position  <ul><li>Bachelor’s degree in engineering, Information Systems, Computer Science, or a related technical field.</li></ul>Minimum experience required of the position <ul><li>8+ years of experience designing, implementing, or managing OT and IT systems in utility, energy, or infrastructure sectors. </li><li>Proven expertise in systems architecture with at least two of the following: ArcGIS Utility Network, SCADA (OSI Monarch), AMI systems, or ETRM platforms (Quorum).</li></ul>Minimum knowledge, skills and abilities preferred of the position  <ul><li>Strong understanding of system integration principles, APIs, data flows, and automation frameworks. </li><li>Experience developing technology roadmaps, enterprise architecture frameworks (e.g., TOGAF, Zachman), or digital transformation initiatives. </li><li>Familiarity with cloud-based infrastructure, edge computing, cybersecurity standards (e.g., NIST), and data governance practices. </li><li>Strong interpersonal and leadership skills, with the ability to influence across business and technical teams.</li><li>Experience with scripting, data engineering, or solution development (e.g., Python, SQL, .NET) is a plus.</li></ul>Any certificates, licenses, etc. required for the position  <ul><li>None specifically required </li></ul>Physical Requirements  <ul><li>Able to operate a personal computer, either desktop or laptop.  </li><li>Able to sit for extended periods of time.  </li><li>Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.  </li><li>Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.  </li></ul>Working Conditions The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. <ul><li>Perform other job-related duties as assigned, within your scope of responsibilities. </li><li>Job duties are performed in a normal and clean office environment with normal noise levels. </li><li>Work is predominately done while standing or sitting. </li><li>The ability to comprehend, document, calculate, visualize and analyze are required. </li><li>Able to work regular hours, with occasional overtime.</li></ul> About Delta UtilitiesDelta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.  Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.  Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers. Learn more at <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdeltautilities.com%2F&data=05|02|stephanie.parks%40deltautilities.com|7e1e04603d1e4f4195f508dd97a6731b|802aee8ce6ad4df8ac0034832c866bbc|0|0|638833463344999636|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D|0|||&sdata=kvHTv0C9oDEdkwyMEwUwzqTibo8Juk0MF4xOnGewISM%3D&reserved=0" rel="nofollow" title="Original URL: https://deltautilities.com/. Click or tap if you trust this link.">https://deltautilities.com</a>. Delta Utilities and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law. #LI-TM1

DELTA UTILITIES SERVICES, LLC

Solutions Architect, Operations Technology (IT Systems)

Analysis Skills

Application Programming Interface (API)

ArcGIS

Architectural Services

Automation

Business Strategy

Calculators

Cloud Computing

Copying Machines

Data Analysis

Data Management

Data Modeling

Desktop PC

ESRI

Energy & Utilities

Enterprise Application Integration (EAI)

Enterprise Architecture

Fax Machines

Geographic Information Systems (GIS)

Internet Security

Interoperability

Laptop PC

Metadata

Microsoft .NET

Multiplatform/Cross-Platform

Natural Gas

Office Equipment

Open Systems Interconnection (OSI)

Oracle

Physical Demands

Project Design

Project Planning

Python Programming/Scripting Language

Regulations

SQL (Structured Query Language)

Scripting (Scripting Languages)

Supervisory Control and Data Acquisition (SCADA)

System Architecture

System Integration (SI)

TOGAF - The Open Group Architecture Framework

Technical Leadership

Technical Operations

U.S. National Institute of Standards and Technology (NIST)

Zachman Framework

HiringThing

In this role, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software applications. •Troubleshoot network connectivity issues and work with network team to resolve complex problems.

YEAR

Desktop Support TechnicianFull-Time PositionNew Orleans, LouisianaDepartment: Information TechnologyReports To: System / Network Administrator (or IT Director)About the RoleWe are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. In this role, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software applications. You will be the first point of contact for employees experiencing technical issues and will play a key role in maintaining productivity across the organization.Key Responsibilities•Provide technical support and troubleshooting for desktop computers, laptops, printers, and peripherals •Install, configure, and maintain Windows operating systems and Microsoft Office Suite •Respond to help desk tickets and service requests in a timely and professional manner •Perform hardware setups for new employees, including computer imaging and software installations •Troubleshoot network connectivity issues and work with network team to resolve complex problems •Maintain accurate documentation of technical issues, solutions, and inventory •Provide both remote and on-site support to users across the organization •Assist with technology projects including system upgrades, migrations, and rollouts •Train end users on proper use of hardware, software, and security protocolsRequired Qualifications•High school diploma or equivalent; Associate's degree in Information Technology or related field preferred • 1-3 years of experience in desktop support or IT help desk role • Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory • Experience with PC hardware troubleshooting, repair, and replacement • Understanding of networking basics including TCP/IP, DNS, and DHCP • Excellent customer service skills and ability to communicate technical information to non-technical users • Strong problem-solving skills and ability to work independently • Valid driver's license and reliable transportation for occasional on-site visitsPreferred Qualifications• CompTIA A+ certification or equivalent • Microsoft Certified Professional (MCP) or similar certifications • Experience with remote support tools and ticketing systems • Knowledge of mobile device management (MDM) solutions • Familiarity with Mac OS and iOS devicesCompensation & BenefitsSalary Range: $42,000 - $45,000 annually, depending on experienceBenefits include: • Comprehensive health, dental, and vision insurance • 401(k) retirement plan with company match • Paid time off and holidays • Professional development and certification reimbursement

Archdiocese of New Orleans

Desktop Support Technician - Archdiocese of New Orleans

CompTIA A+

Computer Hardware

Computer Software

Computer Systems

Customer Relations

Desktop Administration

Driver's License

Hardware Repair

High School Diploma

Information Systems/Technology IS/IT Administration

MCP - Microsoft Certified Professional

Mac Operating System

Manufacturing Data Management

Microsoft Office

Microsoft Windows System Administration

Mobile Devices

Network Administration/Management

Network Support

On Site Support

Peripheral Hardware

Printers

Reimbursement

Security Protocols

Software Installation

System Migration

System Operations

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Training

Technical Writing

Talent Acquisition

FULL_TIME

The Service Desk Technician is appointed by the VP – Canal Barge Information Technology and reports to the Service Desk Supervisor. Maintain camera systems, printers, scanners, and multifunction devices onboard vessels and in offices.

CANAL BARGE COMPANYJOB DESCRIPTIONSERVICE DESK TECHNICIAN - VESSEL AND NETWORK PCs          I. BASIC FUNCTIONThe Service Desk Tech supports all the technology used in modern business including remote, enterprise, and vessel systems.  This role also supports our cyber security posture, enterprise applications, and new technology projects across our company.II. MAJOR RESPONSIBILITIESa. Provide world-class customer service for our vessel and shore staff.b. Provide remote and hands-on technical support onboard vessels and in shore offices.c. Diagnose computer and device problems to determine the root cause of malfunction.d. Maintain onboard navigational equipment (AIS, GPS Compass) and Rose Point systems on vessels.e. Maintain camera systems, printers, scanners, and multifunction devices onboard vessels and in offices.f. Assist in providing network installation, maintenance, and administration on vessels and on shore.g. Provide cellphone and cellular network device hardware and configuration support.h. Install, test, and configure operating systems and authorized software as required.i. Support our strong cyber security focus and implement our cyber response plan if required.j. Document all SOP’s and support tasks performed in Help Desk systems and other internal tools.k. Assist all IT teams in performing project specific and general duties as requested.l. Receive, test, manage inventory, clean, maintain, and configure technology hardware for shore and vessels.m. Liaise with vendors to manage contracts and equipment RMA/Warranties as needed.n. Work scheduled “On-Call” afterhours rotation as assigned.o. Travel to and board vessels frequently, following company policies, and safety procedures.p. Support and/or perform other IT related duties and/or project tasks as assigned.q. Provide general user training for basic company systems.r. Maintain conduct in accordance with the Company’s Code of Conduct and Business Philosophy.III. ORGANIZATIONAL RELATIONSHIPThe Service Desk Technician is appointed by the VP – Canal Barge Information Technology and reports to the Service Desk Supervisor.IV. JOB REQUIREMENTSa. Associate degree from an accredited college or equivalent to 2 years’ comparable work experience.b. Role will be based in our Belle Chasse office with training to be held in Downtown New Orleans office for first few months. Work location to be fluid.c. Be available to travel locally up to 50% of the time. Occasional overnight travel required (<10%).d. Overtime at a rate of time and half after working 40 hours in a week.e. Self-motivated individual with strong customer service and communication skills.f. Ability to work in both stand-alone and team environments.g. Ability to adapt, as well as to learn and retain knowledge through mentor-based on-the-job training and earned certifications.h. Working knowledge of PC hardware, networking protocols, and mobile operating systems.i. Familiarization with MS Applications, Windows operating systems, and MS Office Suites.j. Experience with the troubleshooting and setting up of printers, cell phones, and network equipment.k. Familiarity with Coaxial Connections and Soldering is preferred but not required.l. Dexterous use of hand and power tools in close quarters and outdoors.m. Ability to lift up to 50 pounds and climb ladders while wearing PPE.n. Clean driving record with current, valid Driver’s license, reliable transportation, and ability to obtain a TWIC card.Canal Barge Company and its subsidiaries are Equal Opportunity Employers - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.<img alt=" " height="1" src="https://ars2.equest.com/?response_id=9898e3147f937c6bb60656d8a025a31d&view" width="1"/>

Winter IT Jobs in Gretna, LA

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Winter IT Jobs in Gretna, LA

Associate IT Manager Testronic

Solutions Architect, Operations Technology (IT Systems) DELTA UTILITIES SERVICES, LLC

Desktop Support Technician - Archdiocese of New Orleans Archdiocese of New Orleans

Service Desk Technician LE001 Canal Barge Company, Inc.

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