Mastery Charter SchoolsBusiness Systems Analyst (Contractor or Full-Time) Mastery Charter SchoolsBusiness Systems Analyst (Contractor or Full-Time)Philadelphia, PA$68,000–$81,000 / yearFull timeOther Requirements: Ability to physically perform the essential duties of the role as outlined above, and to work in the environmental conditions required, such as traveling to network campuses, monitoring and interacting with students, in-person facilitation of trainings, etc; This role may require frequent travel between multiple locations. About Mastery:Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students.
St. Luke's Health Network, Inc.NewField Support Technician, Full Time, Anderson Campus St. Luke's Health Network, Inc.Field Support Technician, Full Time, Anderson CampusEaston, PAFull timeThis may include but is not limited to, general support related to Data/Voice cable plant installations; PC Desktops; LAN connectivity; device and equipment refresh/replacement; Phone devices and systems; Customer/User and department MACs (Move/Adds/Changes) and various project work. He/She will perform service tasks related to cable terminations and certifications, routine equipment/device repair and replacement, configuration/set up, Help Desk and user administration services/documentation, inventory upkeep, firmware updates, software maintenance, security related protections as well as assisting with problem resolution as it relates to St.
University of Pittsburgh Medical CenterGraduate Nurse Rotational Program: UPMC Williamsport - Med/Surg Track (Fall/Winter 2026 Graduates University of Pittsburgh Medical CenterGraduate Nurse Rotational Program: UPMC Williamsport - Med/Surg Track (Fall/Winter 2026 GraduatesWilliamsport, PAA role that requires independent judgment, fluent communication, and candid partnership, the Professional Staff Nurse establishes relationships with physicians, other care providers, patients, and patients' families to achieve desired patient outcomes throughout the continuum of care. Understand the principles of growth and development over the life span and possess the ability to assess data reflective of the patients status and interpret the appropriate information needed to identify each patients requirements relative to his/her age-specific needs and to provide the care needs as described in the department policy and procedures.
Constellation Energy Generation, LLC.Drexel Co-op (Fall/Winter 2026) - Peach Bottom Constellation Energy Generation, LLC.Drexel Co-op (Fall/Winter 2026) - Peach BottomDelta, PennsylvaniaThe Design Engineering Section is composed of the following branches: I&C and Electrical Design (LEDE) and Mechanical Structural Design (LEDM) Coop responsibilities include: Analysis of data using spreadsheet programs, reviewing computerized data, compiling data to support the analysis and preparation of performance indicators, and supporting the preparation of reports for presentation to senior station management. Our generation fleet of nuclear, hydro, wind, and solar generation facilities powers more than 20 million homes and businesses, providing 10 percent of all clean power on the grid in the U.S. All told, our fleet is helping to accelerate the nation’s transition to clean energy with more than 32,400 megawatts of capacity and annual output that is nearly 90 percent carbon-free.
Constellation Energy Generation, LLC.Drexel Site Engineering Co-op (Fall/Winter 2026) - Limerick Constellation Energy Generation, LLC.Drexel Site Engineering Co-op (Fall/Winter 2026) - LimerickPottstown, PennsylvaniaThe Design Engineering Section is composed of the following branches: I&C and Electrical Design (LEDE) and Mechanical Structural Design (LEDM) Coop responsibilities include: Analysis of data using spreadsheet programs, reviewing computerized data, compiling data to support the analysis and preparation of performance indicators, and supporting the preparation of reports for presentation to senior station management. Our generation fleet of nuclear, hydro, wind, and solar generation facilities powers more than 20 million homes and businesses, providing 10 percent of all clean power on the grid in the U.S. All told, our fleet is helping to accelerate the nation’s transition to clean energy with more than 32,400 megawatts of capacity and annual output that is nearly 90 percent carbon-free.
Viewline VenturesIT Help Desk Specialist Viewline VenturesIT Help Desk SpecialistPhiladelphia, PENNSYLVANIAAs an IT Help Desk Specialist, youll be the first line of support ensuring our systems, tools, and devices run efficiently for both our internal team and clients. Youll handle device setup, account provisioning, and troubleshooting, while maintaining clear documentation and improving the reliability of our IT workflows.
Constellation Energy Generation, LLC.Drexel Electrical Engineer Co-op (Fall/Winter 2026) - Power Labs Constellation Energy Generation, LLC.Drexel Electrical Engineer Co-op (Fall/Winter 2026) - Power LabsCoatesville, PennsylvaniaOur generation fleet of nuclear, hydro, wind, and solar generation facilities powers more than 20 million homes and businesses, providing 10 percent of all clean power on the grid in the U.S. All told, our fleet is helping to accelerate the nation’s transition to clean energy with more than 32,400 megawatts of capacity and annual output that is nearly 90 percent carbon-free. Overview: Constellation (Formerly known as Exelon Nuclear) is the nation’s largest producer of carbon-free energy and sustainable solutions to millions of homes, institutional customers, the public sector, community aggregations and businesses, including three fourths of Fortune 100 companies.
Constellation Energy Generation, LLC.NewDrexel Accounting Analyst Co-op (Fall/Winter 2026) - Philadelphia Constellation Energy Generation, LLC.Drexel Accounting Analyst Co-op (Fall/Winter 2026) - PhiladelphiaPhiladelphia, PennsylvaniaOverview: Constellation is the nation’s largest producer of carbon-free energy and sustainable solutions to millions of homes, institutional customers, the public sector, community aggregations . Our generation fleet of nuclear, hydro, wind, and solar generation facilities powers more than 20 million homes and businesses, providing 10 percent of all clean power on the grid in .
Constellation Energy Generation, LLC.Drexel Mechanical Engineering Co-Op (Fall/Winter 2026) - Eddystone Constellation Energy Generation, LLC.Drexel Mechanical Engineering Co-Op (Fall/Winter 2026) - EddystoneEddystone, PennsylvaniaOur generation fleet of nuclear, hydro, wind, and solar generation facilities powers more than 20 million homes and businesses, providing 10 percent of all clean power on the grid in the U.S. All told, our fleet is helping to accelerate the nation’s transition to clean energy with more than 32,400 megawatts of capacity and annual output that is nearly 90 percent carbon-free. Overview: Constellation is the nation’s largest producer of carbon-free energy and sustainable solutions to millions of homes, institutional customers, the public sector, community aggregations and businesses, including three fourths of Fortune 100 companies.
Constellation Energy Generation, LLC.Drexel Environmental Services Co-op (Fall/Winter 2026) - Eddystone Constellation Energy Generation, LLC.Drexel Environmental Services Co-op (Fall/Winter 2026) - EddystoneCroydon, PennsylvaniaOur generation fleet of nuclear, hydro, wind, and solar generation facilities powers more than 20 million homes and businesses, providing 10 percent of all clean power on the grid in the U.S. All told, our fleet is helping to accelerate the nation’s transition to clean energy with more than 32,400 megawatts of capacity and annual output that is nearly 90 percent carbon-free. Overview: Constellation is the nation’s largest producer of carbon-free energy and sustainable solutions to millions of homes, institutional customers, the public sector, community aggregations and businesses, including three fourths of Fortune 100 companies.
Constellation Energy Generation, LLC.Drexel Co-op (Fall/Winter 2026) - Kennett Square Constellation Energy Generation, LLC.Drexel Co-op (Fall/Winter 2026) - Kennett SquareKennett Square, PennsylvaniaOur generation fleet of nuclear, hydro, wind, and solar generation facilities powers more than 20 million homes and businesses, providing 10 percent of all clean power on the grid in the U.S. All told, our fleet is helping to accelerate the nation’s transition to clean energy with more than 32,400 megawatts of capacity and annual output that is nearly 90 percent carbon-free. Overview: Constellation is the nation’s largest producer of carbon-free energy and sustainable solutions to millions of homes, institutional customers, the public sector, community aggregations and businesses, including three fourths of Fortune 100 companies.
FutureSoft Consulting IncNewIT Security Support Analyst / Help Desk Support Specialist FutureSoft Consulting IncIT Security Support Analyst / Help Desk Support SpecialistHarrisburg, PAThis role is ideal for an IT professional with experience in information security support, help desk support, Microsoft 365, Windows desktop/server support, incident management, vulnerability management, network monitoring, Splunk, and Tenable. Provide day-to-day help desk and technical support for users, workstations, systems, and enterprise applications.
Diversified Systems, Inc.NewIT Security / Help Desk Support Specialist Diversified Systems, Inc.IT Security / Help Desk Support SpecialistHarrisburg, PAYou will be required to provide general technology support, respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. Diversified Systems is searching for an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields.
St. Luke's University Health NetworkGraduate Nurse and Registered Nurse- Labor & Delivery Internship- Full Time Nights-Winter 2026 Cohort St. Luke's University Health NetworkGraduate Nurse and Registered Nurse- Labor & Delivery Internship- Full Time Nights-Winter 2026 CohortEaston, PADedicated Education TeamBridging the Preparation to Practice GapSupport Transition from Novice to Advanced BeginnerA Progressive Arrangement of Seminars, Workshops, Supervised hands-on trainings, Simulation, and Clinical ObservationsClinical PreceptorshipCultivate Leadership, Team Building, & Conflict ManagementAWHONN''S Perinatal Orientation & Education ProgramOriented to Couplet Care, Labor, Operating Room and Infant Resuscitation50.2 CEsIdeal candidates for application to the St. Nursing Students with prospective Spring/Summer/Winter graduation dates who will be eligible to sit for NCLEX and obtain licensure before start of Internship Nursing Students must have experience working on a L&D unit OR completing a Senior Practicum on an L&D unit OR a minimum 3.0 GPA upon graduationThe Labor and Delivery RN Internship is conducted at various sites within the St.
Millersville UniversityGraduate Assistant (GA) / Winter Center Millersville UniversityGraduate Assistant (GA) / Winter CenterMillersville, PAPosition Information Requisition Number: Stu696P Position Type: Student Worker Department: Department of Student Workers Job Title: Graduate Assistant GA Winter Center Classification: Student Worker Pay Rate: $6000 FT / $3000 PT per year. Working Conditions and Physical Effort [Not specified] Posting Open Date: 03/20/2026 Posting Close Date: [Not specified] Special Instructions to Applicants Graduate Assistant payment and hours guidelines: Graduate Assistants must work 300 hours FT or 150 hours PT per semester.
CourserNewIT Support Services II-Help Desk CourserIT Support Services II-Help DeskState College, PAFull timeWe forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
VitalsearchgroupNewIT Support Specialist VitalsearchgroupIT Support SpecialistPittsburgh, PennsylvaniaThis role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
Central Point PartnersIT Service Desk Technician (Level 2) Central Point PartnersIT Service Desk Technician (Level 2)Leesport, PAThis role blends traditional desktop and infrastructure support with plant-floor technology troubleshooting, ensuring reliable and secure operation across corporate IT and industrial systems. Company is seeking an experienced IT Systems & Operations Support Specialist (Level II) to provide hands-on IT and Operational Technology (OT) support within a regulated manufacturing environment.
US NavyNewIT Professional US NavyIT ProfessionalPittsburgh, PAKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
American Technology ConsultingIT Help Desk Support American Technology ConsultingIT Help Desk SupportHarrisburg, PennsylvaniaSets up high speed printers and impact printers. Technical Specialist TS2 A4 SC3 In Office Harrisburg, Strawberry Square; AM Shift This position is On-Site position.
VitalsearchgroupNewIT Technician VitalsearchgroupIT TechnicianPhiladelphia, PennsylvaniaThis role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
PennroseIT Support Specialist PennroseIT Support SpecialistPhiladelphia, PennsylvaniaResponsibilities: Respond to requests for technical assistance in-person, by phone, or electronically during regular business hours with issues including but not limited to: Diagnose and resolve technical hardware and software issues, including active directory and other account lockouts, damaged computer hardware, installation of third party software, assist with computer and software use, etc. Demonstrated intermediate experience with Microsoft Office 365 applications, including Word, Excel, Outlook, and PowerPoint, OneDrive, Teams, and SharePoint.
Willow Valley CommunitiesIT Help Desk Technician Willow Valley CommunitiesIT Help Desk TechnicianLancaster, PennsylvaniaIn this role, you’ll be the first point of contact for IT support, assisting both Team Members and Residents with their technology needs—from troubleshooting computers to supporting TV, phone, and internet services across our vibrant community. At Willow Valley Communities (WVC), we’re seeking a customer-focused IT Help Desk Technician who enjoys solving problems, helping others, and working in a collaborative, supportive environment.
CubesmartIT Support Specialist CubesmartIT Support SpecialistMalvern, PennsylvaniaCubeSmart (NYSE: CUBE) is a publicly-held, self-administered and self-managed real estate investment trust focused on the ownership, operation, acquisition and development of self-storage facilities in the United States. Overview: The IT Support Specialist is an important member of the Support Services team and is responsible for supporting all the technological initiatives related to CubeSmart store transitions, Corporate Office support and other IT related projects.
Capital Blue CrossIT Support Specialist II - Microsoft 365, Intune Capital Blue CrossIT Support Specialist II - Microsoft 365, IntuneHarrisburg, Pennsylvania
Bechtel Plant MachineryExperienced Shipboard IT (SBIT) Specialist (Server Team Member) Bechtel Plant MachineryExperienced Shipboard IT (SBIT) Specialist (Server Team Member)Monroeville, PennsylvaniaAs a Shipboard IT (SBIT) Specialist at BPMI, you will be in a project-oriented position with primary responsibilities in deployment, fleet support, and troubleshooting of Propulsion Plant Area Network (PPLAN) servers, network, and software functional issues. BPMI is involved in the design, purchase, quality control, and delivery of major propulsion plant components for installation in nuclear-powered aircraft carriers, submarines, and prototype plants for the U.S. Navy.
Morgan Advanced MaterialsIT SITE SUPPORT SPECIALIST Morgan Advanced MaterialsIT SITE SUPPORT SPECIALISTCoudersport, PennsylvaniaOur model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets. Deliver high‑quality customer service, ensuring user needs are addressed promptly and business operations experience minimal disruption during hardware deployments.
Holcomb Behavioral Health SystemIT Support Specialist - Onsite Holcomb Behavioral Health SystemIT Support Specialist - OnsiteExton, PAPart timeOur vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.
ARK Solutions, Inc.NewIT Helpdesk Support Specialist :: Harrisburg, PA (Hybrid) ARK Solutions, Inc.IT Helpdesk Support Specialist :: Harrisburg, PA (Hybrid)Harrisburg, PAThis role involves working across our security and help desk teams to provide general technology support, manage incidents and vulnerabilities, perform network monitoring, and ensure compliance with regulatory guidelines. Seeking for an experienced IT Helpdesk Support Specialist with a minimum of 2 years' experience in IT security and support.
Bechtel Plant MachineryExperienced Shipboard IT (SBIT) Specialist (Shipboard Applications) Bechtel Plant MachineryExperienced Shipboard IT (SBIT) Specialist (Shipboard Applications)Monroeville, PennsylvaniaBPMI is involved in the design, purchase, quality control, and delivery of major propulsion plant components for installation in nuclear-powered aircraft carriers, submarines, and prototype plants for the U.S. Navy. As a Shipboard IT (SBIT) Specialist at BPMI, you will be in a project-oriented position responsible for the oversight, development, deployment, and remote support of custom software used in the administration, operation, and maintenance of nuclear reactors.
American Technology ConsultingIT Technician American Technology ConsultingIT TechnicianHarrisburg, PennsylvaniaThe PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. The individual will work closely with Commonwealth staff, vendors, service providers and IT staff, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution.
Kenvue Brands LLCIT Systems Analyst III Kenvue Brands LLCIT Systems Analyst IIILititz, PAFull timeIn this role, you'll work hands‑on with leading industrial platforms-Aveva MES, System Platform, OSI PI, Kepware, and Microsoft Power Platform-to enhance performance, reliability, and value delivery across the Lititz site and North American region. You will be a key technology partner to production, engineering, and business teams, helping drive our Global IT Make Strategy and shaping the digital capabilities that support safe, efficient and compliant manufacturing.
AccuWeather CareersIT Support Specialist AccuWeather CareersIT Support SpecialistState College, PAThe AccuWeather Network and AccuWeather NOW® reach an audience of over 125 million on cable and streaming platforms including DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcast's Xfinity X1 and Xfinity Stream, Roku, Xumo, Rockbot, LG, and Amazon Freevee. . AccuWeather, recognized and documented as the most accurate and most used source of weather forecasts and warnings in the world, has saved over 12,000 lives, prevented injury to over 100,000 people, and saved companies tens of billions of dollars through better planning and decision-making. .
Villanova UniversityIT Technician I - Help Desk Villanova UniversityIT Technician I - Help DeskSt. Marys, PAPosition Information Posting Number: 20255659V Position Title: IT Technician I - Help Desk Posting Type: Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester: 2025-2026 Academic Year Location: St. Marys Hall. Detailed Work Schedule Number of positions: 6 Department: 715-UTS - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899.
American Technology ConsultingIT Service Desk Analyst American Technology ConsultingIT Service Desk AnalystHarrisburg, PennsylvaniaThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104 Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware, and systems • Above average communication skills and telephone manner.
American Institute for Chartered PropertIT Service Desk & Security Support American Institute for Chartered PropertIT Service Desk & Security SupportMalvern, PAPart timeThe IT Service Desk and Security Support role is an AI-leveraged operator position responsible for resolving end-user issues, supporting day-to-day cybersecurity operations, and continuously expanding what the service desk can handle without adding headcount. • Resolve Tier 1 and Tier 2 issues across endpoints, user accounts, productivity tools, and enterprise systems — using AI copilots, self-service agents, and automation as the first response, with manual handling reserved for exceptions.
American Technology ConsultingIT Generalist American Technology ConsultingIT GeneralistHarrisburg, PennsylvaniaMINIMUM EXPERIENCE AND TRAINING: One year as an Information Technology Trainee or Information Technology Technician; Or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; Or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services An employee in this job performs IT duties that includes desktop hardware support, installing software per the required job duties of a user, adding network printers, supporting virtual desktops, setting up users with the proper access, providing updates on projects, working with various bureaus/sections to test software/hardware, and other duties that are assigned by IT management.
Univest Financial CorporationIT Support Technician II Univest Financial CorporationIT Support Technician IISouderton, Pennsylvania$25–$30 / hourYou’ll deliver hands-on, customer-first support, troubleshoot everything from desktop and application issues to phones and networking, and help improve our end-user experience as you grow your technical skills. As an IT Support Technician II at Univest, you’ll work in a hybrid role based in Souderton and be the go-to resource that keeps our teams connected, productive, and secure.
American Technology ConsultingIT Help desk American Technology ConsultingIT Help deskHarrisburg, PennsylvaniaThe Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems. Role Description: • Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
Saint-GobainIT Senior Systems Analyst – SAP Production Planning & Variant Configuration; Supply Chain, Manufacturing Saint-GobainIT Senior Systems Analyst – SAP Production Planning & Variant Configuration; Supply Chain, ManufacturingMALVERN, PAApplicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com . Project Team Member: Deliver or coordinate project deliverables including blueprints, functional and technical specifications, configuration, testing, training, cutover planning, and go‑live support.
The Hill SchoolSystem Administrator and Help Desk Lead The Hill SchoolSystem Administrator and Help Desk LeadPottstown, PAWithin a family school environment and a rigorous liberal arts curriculum, we challenge our young people to work hard; think and reason; seek fulfillment; serve the common good; and be prepared to lead as citizens of the world, uniquely guided by our motto, "Whatsoever Things Are True.". The System Administrator and Help Desk Lead is a key member of the Information Technology Services team, responsible for maintaining critical IT systems while leading day-to-day technical support operations.
American Technology ConsultingHelp Desk Analyst American Technology ConsultingHelp Desk AnalystHarrisburg, PennsylvaniaEducation: 4-year college degree in Computer Information Systems or equivalent technical study Microsoft certifications preferred Requirements: Excellent verbal and written communication skills Ability to work both independently and team environment Customer service mindset Microsoft 365/Windows OS - Windows 10 & 11 Microsoft Edge support Microsoft SharePoint Online experience Microsoft Dynamics 365 Customer Service Personal Computer Desktop, Laptop, Mobile devices Network Printers Microsoft Access & PowerPoint 365 Google Chrome and Mozilla Firefox Power Shell Active Directory Windows Hello for Business Windows Server Microsoft Configuration Manager (SCCM) Networking (wired and wireless) Network Security concepts Description: Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Summary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems.
LanceSoft IncPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) LanceSoft IncPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Dauphin County, PA$18–$20 / hourSkills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMove1+ years' previous IT Service Desk and/or Call Center experience requiredRequired1YearsExperience with call tracking and ticketing softwareRequired1YearsAttentive to details and ability to be resourceful (using supplied documentation)Required1YearsAbility to support users with limited knowledge of computers, software, hardware and systemsRequired1YearsAbove average communication skills and telephone manner. •Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Contact Government Services LLCSenior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIPhiladelphia, PASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Contact Government Services LLCSenior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianPhiladelphia, PASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Silvi Concrete Products, Inc.Help Desk Support Technician II Silvi Concrete Products, Inc.Help Desk Support Technician IIFairless Hills, PennsylvaniaMonitor and respond to helpdesk requests in a timely manner, owning the ticket lifecycle from creation through resolution by identifying, testing, and validating solutions, coordinating with end users, and maintaining accurate status updates in the helpdesk system. Support and troubleshoot industry-specific batching and operational software; partner with external software vendors to resolve issues and implement updates in accordance with change management policies and procedures.
Dale Workforce SolutionsDesktop Specialist Dale Workforce SolutionsDesktop SpecialistPhiladelphia, PA$25–$32 / hourKey Responsibilities:Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues. Excellent communication skills with the ability to explain complex technical issues to non-technical users.
Northwest Tri-county Intermediate Unit 5Systems and Network Specialist Northwest Tri-county Intermediate Unit 5Systems and Network SpecialistEdinboro, PAAdminister and support LAN & WAN networks, including configuration, testing, performance monitoring, and troubleshooting of network equipment, wireless hardware, and client connectivity. Support shared department responsibilities, including helpdesk support, conference room technology, remote video recordings, disaster recovery planning, and employee training.
Contour Data SolutionsLevel One Help Desk Admin- End User Support Contour Data SolutionsLevel One Help Desk Admin- End User SupportPhiladelphia, PA$55,000–$65,000 / yearWork closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components. Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.