Work collaboratively with various departments internally (Sales Regions, Customer Service, Field Operations, Accounting, Tax and Treasury) to resolve issues, improve processes, and manage customer accounts to expedite collections from customers in assigned portfolio; Collaborate closely with the business operations team on customer billing issues including contract related questions, adjustments, pricing, disputes, returns and other miscellaneous questions; Work closely with Customers and Cash Applications Department to resolve open credits & refunds; Perform root cause analysis, drives process improvement to ensure further process efficiencies. Manage and make a decision on new orders on credit hold by analyzing customer accounts and collection history to determine risk to business; Utilize this process to build relationships with customers and push other offerings to support their business (bill pay portal, electronic statements, credit reviews, etc.).