p>BASIC QUALIFICATIONS: • Bachelors degree in business, supply chain management, information systems, computer science, engineering, or economics • 3+ years of experience in workforce planning within a technical customer support and/or customer success organization • Deep experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker) • Expert proficiency in Microsoft Excel: Advanced mastery of formulas, pivot tables, VBA/macros for automation, data visualization, and statistical modeling (e.g., Erlang C forecasting, shrinkage analysis) to drive accurate workforce planning and reporting • Exceptional data analysis skills.